The manager of the institution is a rude woman Olga, who does not know how to communicate with people, barks at them, and also has a low mental level, as misunderstandings began at the stage of payment. I made a 100% subscription as required, long before the payment deadline, and dropped her Viber payment screen.
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The manager of the institution is a rude woman Olga, who does not know how to communicate with people, barks at them, and also has a low mental level, as misunderstandings began at the stage of payment. I made a 100% subscription as required, long before the payment deadline, and dropped her Viber payment screen. In the evening, at about 11 pm, a call comes from Olga, where she categorically states that the reservation is canceled because she did not receive an SMS from the bank. I contact the bank, make sure that the money is debited from my account, take a copy of the payment already in the PDF file, send, call and say that with the payment everything is ok. She does not want to hear anything, threatens to cancel the reservation, says that the payment is fake, and there is no money because the SMS did not come. I say to find out from the bank, she answers that there is a slave. the day is over, I answer that the call center is round the clock. She does not want to and this conversation lasts 10 minutes.
When asked why she can call me and can't go to the bank, I never heard an answer. I can't stand this transfusion from empty to empty, and I'm calling the Calling Call Center. I don't know what they decided there, but feedback from Booking. to whom I waited a very long time. Upon arrival at the base, I barked at my friends when they ordered the compote. The battery in one junior suite room is cold, in the other just warm. The rooms are cold. When I asked to increase the temperature, they told me to unscrew the batteries. Regulators were already at their maximum, so the temperature did not rise by a degree. The other 3 standard rooms I ordered also had cold batteries. And only in one standard hot.
When asked why she can call me and can't go to the bank, I never heard an answer. I can't stand this transfusion from empty to empty, and I'm calling the Calling Call Center. I don't know what they decided there, but feedback from Booking. to whom I waited a very long time. Upon arrival at the base, I barked at my friends when they ordered the compote. The battery in one junior suite room is cold, in the other just warm. The rooms are cold. When I asked to increase the temperature, they told me to unscrew the batteries. Regulators were already at their maximum, so the temperature did not rise by a degree. The other 3 standard rooms I ordered also had cold batteries. And only in one standard hot.
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The hotel was found by chance on the sign. There is no road to the hotel, a steep climb over cobblestones, but the view from the place of the hotel. . . !!!! ! He made us scramble in the car, putting up with scratching on the bottom (((The rooms are clean, the view is amazing, the silence, the kind (at the beginning) owner and VERY unpleasant hostess Olga, who cooks gruel and got a hair in the cheesecake.
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The hotel was found by chance on the sign. There is no road to the hotel, a steep climb over cobblestones, but the view from the place of the hotel. . . !!!! ! He made us scramble in the car, putting up with scratching on the bottom (((The rooms are clean, the view is amazing, the silence, the kind (at the beginning) owner and VERY unpleasant hostess Olga, who cooks gruel and got a hair in the cheesecake. Very inhospitable environment!
On the 2nd day after the excursion to the Khomyak (around 16:00), the hostess did not come across at all, despite the fact that no one said where the nearest store or kalyba where one could have lunch. We found the nearest kalyba after 30-40 minutes. walking in the rain. They did not dare to go down by car, because the 2nd time they might not have stopped for the night on a washed-out road.
The place is very beautiful, near the route to Mount Khomyak, peace and quiet! It is a pity that one person completely discourages the desire to return there.
On the 2nd day after the excursion to the Khomyak (around 16:00), the hostess did not come across at all, despite the fact that no one said where the nearest store or kalyba where one could have lunch. We found the nearest kalyba after 30-40 minutes. walking in the rain. They did not dare to go down by car, because the 2nd time they might not have stopped for the night on a washed-out road.
The place is very beautiful, near the route to Mount Khomyak, peace and quiet! It is a pity that one person completely discourages the desire to return there.
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• traveled 7 years ago
HUTSULSKA SADYBA ON POLONYNA Good afternoon, I paid an advance payment of 2700 UAH and when I arrived there, I saw that it was almost impossible to get to the hotel by car, the road uphill for a kilometer is paved with Big stones, I have a car with a low ground clearance, I could not even go up there due to the fact that the stones hit the bumper.
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HUTSULSKA SADYBA ON POLONYNA Good afternoon, I paid an advance payment of 2700 UAH and when I arrived there, I saw that it was almost impossible to get to the hotel by car, the road uphill for a kilometer is paved with Big stones, I have a car with a low ground clearance, I could not even go up there due to the fact that the stones hit the bumper. I have two small children and a kilometer uphill with things to go up is just not acceptable! When I went up to the hotel on foot, the next surprise was waiting for me, the territory of the hotel does not match the photos, everything is cracked, grass grows from the cracks, the playground is in a terrible state and THERE DOES NOT CATCH Kyivstar mobile communications, only in some areas the mobile operator MTS catches, but I don’t I use this operator! (Mobile communication is very IMPORTANT for all of us, since work obliges us to be in touch. ) Within a radius of four kilometers there is not a single shop and cafe! When I asked how they eat here, they answered that it was necessary to warn in advance what you want to eat on the territory of the hotel, otherwise go buy it yourself! I WAS SHOCKED! I remind you that I can’t get up by car, and shops and cafes are no closer than four kilometers from the hotel, and I have two small children !!!! ! When I asked the administrator to contact the hostess, she said call from her own, but Kyivstar does not catch there, and only after five minutes the administrator deigned to give me his MTS and talk to the hostess. And when I talked with the hostess, she answered me - Yes, the road is terrible because it is mountainous, the fact that you can’t climb is your problem, and Kyivstar doesn’t catch us, so why do you need it, Buy MTS, or relax without a mobile connection. MONEY TO REFUND ME REFUSED What is written on your site and is in fact, Two big differences I was forced to go look for another hotel!!!!!!!! !
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