Good hotel, but the impression was spoiled by the attitude of the hostess.

Written: 3 january 2019
Travel time: 22 — 24 december 2018
Your rating of this hotel:
7.0
from 10
Hotel ratings by criteria:
Rooms: 6.0
Service: 5.0
Cleanliness: 8.0
Food: 10.0
Amenities: 7.0
A friend was looking for a hotel with a bath for a large company, booked at this hotel in December 2018. In general, the hotel is good. Clean, warm. I lived in a quadruple room with a balcony. Inside, everything is fine, except for poor lighting (dark green walls and two weak light bulbs create a depressing effect). There are few hooks for towels in the bathroom. Wi-Fi catches only in the toilet, as it is located above the reception, where there is a weak router for a hotel.
Very tasty food, special thanks to the chef for this.
Now for the bad.
Bad soundproofing. In the evening, we were remarked that we were making a lot of noise when the whole company gathered in a two-room suite, and in the morning, lying in bed on the second floor, I heard the hostess at the reception screaming.

Not understandable attitude towards customers. Right off the bat, there are only limitations. You can’t walk in shoes, they give out small disposable uncomfortable slippers. The hostess seems to smile, but the smile is only to get good reviews, which she constantly tells everyone about. On the day of departure, we had a train at 18.15, in the morning we asked to leave our things at the hotel in order to have time to ride, while ordering lunch for 12 people. We were allowed to leave our things only in a cold garage, we were allowed to change clothes in the same garage, referring to the fact that we had guests at the hotel! We arrived wet, as it was snowing and there was nowhere even to dry off. After lunch, there was still time before the train, they wanted to stay at the hotel, but we were asked to leave. I often visit the Carpathians, but the first time I was upset by the hospitality and the first time I did not want to return to the hotel. I do not recommend Lelech.
Translated automatically from Russian. View original
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