Без слов! Просто прочитайте! Without words! Just read!

We stayed at this hotel in September 2017.
We arrived, there was no security (and there wasn’t during the entire stay), the gates were opened by ourselves to call in (like this is our duty).
We rested with children and immediately upon booking it was discussed that it would be free. But when we entered the room, they began to swindle us for money, the surcharge for a child, for a bed that costs 350 UAH in the next room. per day, we say then we don’t need a bed, the “dear” administrator Olya says: we will take it, otherwise you will sleep on it, but we won’t be able to control it, instead of a bed we will bring you chairs, you won’t stand. In general, we agreed to leave the bed without additional payments, but we were charged with dinner from the full board.

During our stay there was a hostess, a pleasant woman who always said hello and a very smiling person. But the same cannot be said about the administrator Olya, the impression was that she was doing us a favor for our stay. No good morning, like you have with us, good night, etc. DID NOT HAVE!
As for food, Olya was always at the distribution of food in the morning, at first she asked her to beat the child's soup with a blender for breakfast, she forgot and after a second request did not do it, on the next. the day they already whipped the soup, but didn’t finish the portion a little, on the third day they brought half the portion, after my remark she brought half the portion. That's horrible! Everything you need to beg from her, she herself does not see anything. Once she spilled food on the table, after the word "oh" I thought she would come up and wipe it off, but unfortunately she did not... There were a lot of such unpleasant moments, and even when leaving, she spoke with the maid and said the administrator is here not really, so on the way this Olya called me again asking what it was I said there, did not apologize for the inconvenience caused, but on the contrary, her last words were "Well, I understand" and hung up. I was from this in general in such a shock, well, complete kapets.
In general, the hotel is new, not bad, the furniture is good too, the view from the window is beautiful to the forest, only constant problems with water (how many times I didn’t go to wash, I was constantly soapy and waited for Olya to turn on the water again, otherwise it constantly knocks out to wash off) about this no one will tell you a lack there until you find yourself naked in the shower and wet and call the reception and ask what's wrong with the water! Administration and service no!
And most importantly, it is not a fact that the amount agreed upon by phone when booking will be final, be prepared for an additional payment. For what? For what they come up with while you come to them!