Ужасный сервис в красивом месте Terrible service in a good place

So, the first impression is a meeting at the station, or as they call it, a transfer. We arrived by train in Slavske, winter, frost, we are waiting for them to come to us, because that was the agreement with the manager of this "tower". It's been 10 minutes and no one. Well, not enough - the road is bad. Call the manager - "and you were not, the driver has already left! ". Well, let's take a taxi. But the manager called back: "Now the car will come for you. " Okay, wait another 10 minutes. The driver arrived, began to say some excuses: "the train was late, I did not see you. " Wait, the train arrived on time, we were standing right in front of the station building alone. Where have you been and what have you been doing? . As it turned out, the main job of the driver is to feed the ARA parrot. Well, then of course. This is their transfer.
I was genuinely surprised at how the public relations manager of IraDudis Bear Tower complex did the case with the transfer in his response. We arrived at 08:01 by train №003 Zaporizhia-Uzhhorod (tickets saved).
This train and arrival time were specified at the time of booking. And we arrived by this train at the specified time. IraDudis' statement that we "arrived by another train" is not true. If IraDudis doesn't complicate things, can you tell us which train we arrived on? It is known from the official website of Ukrzaliznytsia that the only train that arrives earlier is №081 Kyiv-Uzhhorod. But he arrives in Slavsk at 06:35. According to IraDudis, the driver was in the cold for an hour and a half, and finally the reservation service allowed him to return to the hotel. I am sincerely surprised by this attitude of the reservation service to the driver. When we went to the hotel, the driver really tried to apologize, but he did not succeed. We drove to the hotel for 10-12 minutes, and just as many waited for the car at the station after a call to the hotel. Strange coincidence of time on the road, right?

Whether feeding a parrot is part of the driver's responsibilities, the PR manager of the Bear Tower complex IraDudis is usually more obvious, but I present here the facts that I personally observed. He wants to feed so that he can do his main job well.
Further. Let's go. The place is wonderful. It's true. BUT. You will pass (will pass especially) through gate of "tower" (originally issued gate) DO NOT BREATHE not to spoil the general impression of a good place. Not very "fragrant" odors at the entrance to the complex can be left. There may be no technical possibility to get rid of them.
We go to the hotel. The receptionist did not even think to apologize for her mistake on the transfer. Probably, boorish behavior is considered the norm.
Then a light lunch. In principle, everything is cooked normally, the only thing I do not recommend is a la "branded liqueurs". In fact, a simple vodka with GMO flavors.
However, the esteemed PR manager of the Bear Tower complex IraDudis claims that "branded liqueurs are a product made exclusively from natural ingredients, without the use of flavors and preservatives. " In this case, provide certificates of conformity, give a link to GOST or TU, according to which you make them. At the same time there is a need to make sure that you have a license to sell alcohol. I think that this information will be very useful for your future guests who care about the purity of the origin of the products that will be fed.
And another aspect "surprised": these are the children of the restaurant staff, who are always running and screaming. All the beauty of a delicious dinner in a beautiful place and in silence went to the cat's tail. And please note, dear PR-manager of the Bear Tower complex IraDudis, I am not engaged in "dissemination of knowingly false information" about children making noise in the restaurant.
I present the facts as they are. It is your destiny to publicize the facts.

I have more than once had the opportunity to observe the behavior of your guests' children in the restaurant. They were all with their parents, or sitting quietly at their tables. Noisy children constantly ran to the kitchen, then to the restaurant hall. These two groups of children were two different in behavior. But the esteemed PR manager of the Bear Tower complex IraDudis claims that the "only children in the hotel and on the territory of the complex are the children of our guests, not the employees of the" Bear Tower ". I dare say that some of your guests have expressed a desire to cook dinner for themselves in the kitchen of your restaurant, and children are constantly checking where their parents are. For your complex, this is a luxurious publicity stunt. In that case, I apologize.
But I had a question for the esteemed PR-manager of the Bear Tower complex IraDudis: why is this service not in the list of services of your complex?
More fun.
The reception at 22-00 managed to send a waitress with dinner, which we did not order. As it turned out, dinner was in another room. But it's not easier for me - a good night's sleep is ruined by finding out who needs this dinner? The reaction of the reception is no apology for the inconvenience. Rudeness drives there. But I managed to get some sleep, no one bothered anymore. And I was sincerely surprised that the esteemed PR-manager of the Bear Tower complex IraDudis somehow modestly did not comment on the incident with the interrupted sleep due to the fault of the receptionist. If I understood correctly, the word "sorry" is not in the lexicon of the Bear Tower staff.
Nature is beautiful, snow, silence. Cool place. In the evening I decided to go to the bath. Citizens! ! ! ! ! ! ! Remember! ! ! ! ! NEVER, NEVER, NEVER GO TO A SHARE.
you will be robbed there. The fact is that the organization of security is such that any homeless person can go to the bath and take out anything.
The reaction of the reception and security will be: well, it happens ....AND NO apologies. So it was 06.0102019 at 18-00. They took a jacket with a phone out of the bath. Good acquaintances (friends? ) Of the reception did it. But for some reason, the esteemed PR manager of the Bear Tower complex IraDudis is trying to accuse me of “again telling a lie about the hotel, saying that the hotel has free admission for outsiders. In addition to the hotel staff, people who have booked the hotel in advance may enter the complex. Unauthorized access to the spa area on the ground floor of the hotel and other hotel locations is not possible. So, I am sincerely sorry that the esteemed PR-manager of the Bear Tower complex IraDudis does not know that ANY person who wants to visit the hotel restaurant can also enter the hotel.

And even if a security guard comes, it will be enough for him to hear from you that you are going to book a room.
Access to the spa area is free through a separate entrance to the hotel bar, unless, of course, the esteemed PR manager of the Bear Tower complex IraDudis has an idea of ​ ​ the plan of the hotel. It is not difficult to go to the sauna in the evening under the cover of twilight. The guards won't even try to ask who's going where. The doors to the spa area will be quietly opened by visitors in the sauna, and an excuse such as "sorry, forget the key card in the room" is completely gone.
As for my case, the receptionist said to the thief, "I know him. " She did not say, "I know where he lives. " And I made a fair conclusion: it's all in the topic!
I am sincerely surprised that the esteemed PR manager of the Bear Tower complex IraDudis tells me about events in which she did not participate, and dares to say that "the child of one of them (Guests) accidentally confused your jacket with his father's jacket and took it to your number ".
And for some reason I did not think to explain to myself how the "father of the child" came out of the steam room and went to his room in the cold without a jacket, and why the "father of the child" left a young boy in the bath himself? And, by the way, why did the jacket be returned by two adult men and not by a "father with a child"?
Further, the esteemed PR-manager of the Bear Tower complex IraDudis dares to say that "at that time I had no complaints. " Probably, the esteemed PR-manager of the Bear Tower complex IraDudis has a bad idea of ​ ​ the purpose for which guests come to the Bear Tower. So dear PR-manager of the Bear Tower complex IraDudis, I came to the Bear Tower to rest, not to complain to anyone.
But I will be happy to take your advice on my next visit. I sincerely hope that very soon the esteemed PR-manager of the Bear Tower complex IraDudis will be able to eliminate at least some of the unpleasant "surprises" for the Guests, and I will not have to call the police to the hotel in the middle of the night.

And in conclusion, I want to say that the place chosen for the hotel is really good. But future guests should still be aware of possible pitfalls from the staff of this resort. That's why I wrote my review. The general impression of the trip is twofold. On the one hand very beautiful nature, on the other rudeness and thief who works there and does everything to spoil the impression of this place and about them as people and staff. A dormitory-level hotel cannot be a four-star hotel.