Обман начинается с сайта. Много неправдивых обещаний. The scam starts with the site. Lots of false promises.

I saw the program "Eagle and Tails", found the hotel on the Internet, I liked everything. By phone (as well as on the website) I was promised an unforgettable vacation, excursions to choose from, help from the reception staff in organizing excursions. We chose the most expensive room in the hotel, a 2-room suite with a terrace. In fact:
1. View from the terrace (and respectively both windows) not only to the mountains, but also to the cemetery. The hotel staff did not warn me about this, although I asked about the views from the windows and the terrace.
2. In the room, a broken door hangs on the kitchenette, the walls are stained. In the bathroom, the hood is full of dust and does not cope with its function, constant humidity. Towels don't dry overnight.
3. The room is designed for 4 people. The three of us went. There were only two cosmetic kits (soap and shampoo).

4. From dishes, three plates, spoons and forks. The kettle had to be asked for. And when they brought it, it was scary even to take it in hand (it was very dirty).
5. The bed is white, but the sheet is smaller than the mattress itself. Pillows are horribly worn.
6. For five days of staying at this hotel, the maid never cleaned the room, even the garbage was not taken out.
7. On the terrace, the table and chairs are in terrible dust, it is impossible to sit on them. Nearby there is some kind of pipe from which stinking smoke is pouring.
8. When asked about excursions at the reception, we were given the answer that they will not. And just do for what is indicated on the site, they are not responsible.
I was very upset, because. The town is small and there is nothing to see there. We climbed the nearest mountains and that's it.
I do not recommend this hotel and the city in principle too.