Ресепшн - не профессионален! И это лицо гостиницы!!! Receptionist is not professional! And this is the face of the hotel!

I have been relaxing in Reikartz Polyana twice a year, since 2015 (spring and autumn). After the change of management/staff, the quality of the hotel is only getting worse every year, in the near future it will reach the level of the roadside hotel "Vasilek".
The only thing holding back so far is decent food, quality services in the SPA area and democratic prices.
Excellent staff in the SPA area (masseur, medical staff, pedicure-manicure, etc. ), always friendly, attentive and professional. Good, varied cuisine (taking into account democratic prices) - EVERYTHING!

Reception staff is something! Then arithmetic with the bonus system does not work (I had to take a calculator, learn to count... apologies, error corrections). That booked a room with a view on one side, in fact received a reservation with a view on the other side of the hotel (they listened in on the conversation....apologies, error corrections). Yesterday 07/11/2018 I ordered a reservation for a room, I'm waiting for confirmation and an invoice for an advance payment of 2 days in advance, nothing comes! ? I call back today 07/12/2018. - so they say, so, I booked with you, I'm waiting for confirmation from you and an invoice for payment. Do you need money and clients? In response, who are you? What booking?? ? There is no reservation for such a surname ?? ? A little upset, I ask you to listen to the conversation and confirm the reservation....While silence. . .
And they position themselves as a 4 star hotel??????!!!! !