Красивое место, но сервис оставляет желать лучшего Beautiful place, but the service leaves much to be desired

I want to say that Izki is a wonderful place. Insanely beautiful views of the mountains! Fresh air and silence, which is broken only by the singing of roosters, the barking of dogs, the neighing of horses and the ringing of cow drums, well, very rarely a lawn mower. The resort is located away from the road, for residents of megacities it is just what you need for relaxation and recovery. There is a swimming pool, a children's playground, a spring with wonderful water, a lift, a restaurant with excellent cuisine, and a massage parlor - this is a separate topic. The cuisine in the Magur restaurant is commendable. Whatever we ordered, everything was always under the knife! Thanks to the chefs and waiters (Irina and Vase). Special thanks to the masseur Yuri, who with his massage gave just a feeling of flight and complete relaxation! But there are downsides to this beauty, because of which you may not want to come here again, but which can be corrected, there would be a desire.
1. Cleaners are just a greasy minus.
For 6 days we did not clean the room, although they said that it is held on the 3rd day, referring to the fact that the hotel is full. I had to beg for toilet paper and take out the garbage from the room myself. Guys! You do not take UAH 250. per room, why should guests throw garbage behind them? The cleaners move slowly around the territory and for some reason they carry towels and linen for change in their hands, pressing them to their clothes, and they are not visible before 9.00.

2. The pool is paid - 50 UAH. in a day. Why, if I live in a hotel, I can't use the pool for free? ? ? Although if you pretend to be a hose, like "I'll lie here for 10 minutes while the sun is there…. ", And will lie down until you get bored, you can not pay. In short, some selectivity - a decent person will pay, and gossips, as always, will turn out not to pay.
3. Do not buy branded tincture - nonsense complete for 150 UAH.
4.
The store on the territory is something - there are no price tags on anything, but if you ask the price, you will change your mind to buy what you want. Prices are space. And the range is not so hot. It is better to go to the village to Aunt Ana and skimp on her, by the way, and for homemade wine.
5. You do not have to count on excursions in the hotel, you will be registered, every day they will promise that when the group is recruited, then we will go, but the group was not recruited. As a result, we organized our own excursions to Synevir and the waterfall. Guys, if you were a little more agile, we would pay you that money.
6. Transfer from the hotel also pleased - 300 UAH. Is it really impossible to meet guests for free? After all, many come to you by car.
7. Another topic - the killed road from the highway to the resort - 2 km. Because of this, taxi drivers do not want to lower the price. From Volovets to the turn to Izki 20 km, because of the terrible 2 km taxi drivers charge 250 UAH. But still cheaper than the hotel transfer.
8.
Who has only mts - will be tight: mts catches only if you climb the mountain above the hotel. Kyivstar steers, and sometimes there are pits on the territory.
9. Soundproofing of rooms is weak.
10. Breakfast is included in the accommodation and breakfast is good, hearty, but it is unclear why in the summer for breakfast there is no cucumber, no tomato, or at least sausage sauce. A couple of times there were fruits for breakfast - plums and apples. Very tasty bread, which is baked here themselves.
11. There were also problems with the room keys, the lock jammed, and the key to the common door did not fit at all, we learned about this when the new neighbors closed the common door and we could not go in and go out a second time.
12. The room lacks a small chair.

13. It is better to come to Izki when there are no holidays, and then on holidays a lot of people come and for 1-2 days, a lot of noise and show-offs.
Summing up, I want to say that the resort has potential, and it is clear that many there are trying, such as administrator Andrew, who tried to solve problems as much as possible, but not all he can. But everything is spoiled by our Ukrainian clumsiness and pofigism. If you do not overcome it, you can ruin such a wonderful place!