Отель - просто ужас!!!! The hotel is just awful!

I want to write a bad review about the hotel "V&P"!
Booked a room by phone a month before moving in. Booked "Junior Suite Family" at the time of booking the price was 700 UAH. (I offered to pay immediately! ) But, I was told that payment is only upon settlement.
It all started from the very beginning. We arrived at 7 o'clock in the morning. And then it turns out that we booked a "Family" room, the cost of which is 850 UAH. The girls showed some kind of reservation (which they created automatically in electronic form and tried to convince me that I did it))) Moreover, they proved so fiercely and sincerely !!!
We settled in this room... Going into the room, I was surprised by the presence of earplugs on the bedside tables... but more on that later.
The first two days were daily cleaning. Then from one bathroom (there are two of them) they just took out the garbage and that's it.

And the cherry on the cake is April 27 - in the morning at 8.00 - we were awakened by the pleasant sound of a working puncher !!! ! Since the sound insulation is disgusting, or, more simply, it simply isn’t there, the sound was such that it gently turned into a shiver of walls and beds! On the night from 27.04 to 28.04 - until half past one in the night, the knock of a sledgehammer with a perforator !! ! I called at 00.30 at the reception - the reaction just pleased me - they asked me from which room I was))) and that's it !!! ! (By the way, the word "sorry" - they do not use at all! )
The restaurant is good, delicious food, fast and friendly service.
And the hotel is just awful! Think a million times before staying at this hotel!