Хамство русскоязычным гостям и отсутствие сервиса Rudeness to Russian-speaking guests and lack of service

My husband and I went on New Year's Eve and were very dissatisfied. You will find it difficult to find an administrator at the reception, and if you do, it is not a fact that communication with him will be pleasant and useful. If you are ashamed of your spoken Ukrainian, then you may not even contact the administrator Diana - you will be rude and refuse to speak Russian with you. The walls in the room are so thin that you will hear everything that is happening around, wake up from loud conversations in the corridor and the administrator, in a fit of rudeness, will tell you about your family affairs. If suddenly you want to drink - alas, there is no mini-bar, and if you ask to bring you water - they will send you to go to a restaurant and buy it yourself. Naturally, you won’t wait for cleaning and garbage removal in 3 days, the maximum is to change towels for you. Breakfasts are not bad: a delicious scrambled eggs, but normal coffee is made only for those who like it - the rest are slops.