Bukovel - tips for tourists and hosts.
The ski resort is, without a doubt, a complex engineering and management enterprise. Hotels, restaurants, medical center, ski school, parking, ski lifts, ski slopes, roads, communications, security service - everything must work smoothly and clearly. The tourist, getting into the closed space of the resort, should not feel safe, but should be surrounded by a friendly atmosphere at home. This is not easy to achieve.
What prevents this at the beginning of 2013?
1. Number fund
The most difficult thing when choosing a room for a tourist - the lack of a guarantee of settlement in the type of room that he chose on the official website.
When you go to the photo number page, you can choose from the following list of room types:
Double Suite - 4 Types, 2-Bed Junior Suite - 6 Types, 2-Bed Junior Suite + - 1 Type, 2-Bed Junior Suite Plus Upgrades - 1 Type, 3-Bed Junior Suite - 3 Types, 4-Bed Suite - 2 Types .
But when you want to see their value - there is a metamorphosis and on another page you see a different encoding and do not see any types
Namely: DBL 2m. economy +, DBL 2m. junior suite, DBL 2m. Junior Suite +, TRPL 3m. junior suite
DBL 2m. Junior Suite Improvements +, Suite, Superior Suite, Superior Suite +
That is, there was: type of economy, from junior suites there are 2 types (with + and without) instead of 6, from 3 types 3-seater - one remained, there were 3 types of suites instead of 2x.
Comrades, this is a brain dislocation! Why is this being done? You (the administration) in advance, with your own hands, set the conflict on an equal footing at the booking stage. Yes, not everyone knows, but for the same price someone will get a new and comfortable room, and someone the old fund. Hence the dissatisfaction with the settlement, spoiled mood and so on.
- Unification of photo numbers and price list. Specify the location of the rooms. It is even better to make an interactive map on the site.
Why is this important?
Because families with children are more likely to be satisfied with the 1st cottage town, which is close to playgrounds and breakfasts. And summer tourists will choose the quieter 2nd town.
- Change the cost of different types. Then the tourist will not be dissatisfied with the number - yes, let it be more expensive, but better. Or - I don't care - to be cheaper.
- Tourists! Already now ask in the voucher for the settlement to indicate the type of room and cottage town. I succeeded.
A heartbreaking topic for everyone.
- Why not a word on the site for FB cards? If there is such a service - why secretly?
Who does not know - I explain: You transfer when paying for the room surcharge for full board - at the rate of: The cost per adult 120 UAH / day (on the card 204 UAH / day, child 90 UAH (on the card 153 UAH / day)
Food is calculated within the card. The minus difference burns out at the end of the day. Plus you pay extra.
Information about cards on FB: they are valid in all restaurants belonging to TC Bukovel: Filvarok, Kozyrna Karta (Kozachok), Buko, Bugil, snack bars, etc. Not valid in Felicita, Kaiser, Kurin.
- With regard to cards, there is no single policy on the use of discount cards for lunch. Some waiters (in the same establishment) make a discount on Cartel or Trump card cards. Some do not. I have no complaints, but there should be only rules - because the collective farm is annoying.
- Prices in restaurants. We arrived on 27.12. Back in Odessa, I had prices for all restaurants. We calculated the approximate cost of food. In a few days, prices rose by 30-40%. Filvarok (near the 1st lift) was especially "pleased" - 100 g of kebabs cost 77 hryvnias. , Cossack (which is usually more expensive) refrained from 57 UAH. 100 g of trout in Filvarka cost more than UAH 90. WARNING! 50 g of horseradish - 26 hryvnias. I translate into half a liter - 260 UAH.
Question: Is there any price control by the administration?
You scare customers! There must be a limit to beauty - right?
- portion weight. In great doubt. On the eye 1 salted tomato + a tablespoon of sauerkraut + 1.5 cucumber - can not hang 300 g (the cost of this miracle in Filvarka about 70 UAH. ) And where is the control? Don't you think that the IQ of Bukovel tourists is much lower than the IQ of waiters and chefs?
What shall I do? And what restaurant owners do all over the place is to check, control, punish staff.
What to do to tourists? . Go to the competitors for now. Hotel "Cherry" - 100 g of barbecue - 36 UAH. (NG) 50 g of vodka is 5 times cheaper.
I once watched a program about Bavaria. The cult of culinary and spa tourism. We figured out the culinary component. What is in Bukovel SPA?
SPA center - OASIS. Poor advertised old. Where is the normal indoor pool (at least 200 square meters), where is the heated pool on the street?
Where to sleep in the pool with nozzles under the snow tree?
Why we ordered a hammam (28.
12), we were taken there, and there was no light in the steam room? Why aren't there normal locker rooms (a cleaner jumped out of the locker room with her things) and seating areas with a large table and sofa? Why sauna -1pc. , hammam - 1 pc. In the same Lavender Country Club (Tatars) there are 3 of them.
The conclusion is very poor. Demolish this spa and build a new one.
Tourists! Go in slender rows to the Crown, Cherry, etc. Large recreation areas with billiards, swimming pool.
4. Subscriptions
I can't say anything. And no one this year can - neither tour operators nor tourists. So complicated the packages - that this year we did not find anything for the New Year's trip. Maybe that was the goal - I don't know. Previously, there was a package of 20 descents of holidays. Today is a banana for the holidays. Previously, we bought in advance for 15-20 thousand (we have 50 people) This year we did not buy anything.
5. NG meeting
We obtained an indication in the voucher of the place of celebration - pub Kuchel (in Buk) Price 1800 / dor and 1350 / reb.
They knew the menu - everything was available. The waiters were poorly oriented in the number of dishes served, we had to make sure that everything was reported. They sluggishly changed the dishes for clean ones. The waiters were seated at the tables and it was unclear with whom to communicate. You tell one - another comes. Table for 3+.
The program of artists for 4 points. Too much noise and competitions, almost forgot to meet NG. There were no quiet, quiet intervals to talk. Salute to 5+.
The morning was a free morning for the kids - bad publicity - no one knew. There were 20-25 children from all over Bukovel.
Thank you all for your attention! I hope the next NG will be better, tastier, more comfortable and cheaper!
