Отвратительное обслуживание и состояние номера Terrible service and room condition

Good afternoon. I will leave a review so that people do not step on my rake.
Booked a hotel room 2 months before arrival. We discussed on the phone that we would be with a child of 6 years old, room 2 + 1 (an extension above the bed).
Arriving at the hotel on the day of check-in at 14:00 (as we were told by phone), I ran into a closed door and no one was around. Circling around this "hostel" for about 10 minutes, I saw that some woman came out of the basement, wondering who I was and what I wanted from her, then they figured out that I was going to check in. We went into a room with a persistent smell of a security room or a fireman, they immediately took the second half of the surcharge for the room from me and then gave me the key. in the euphoria of vacation, in principle, I was set to rest and did not try to find fault with anything, but when I brought my wife and child into the room, we immediately saw the light. The room feels like 10-12 square meters. in which it stank of smoke and it was cold, going up to the balcony door it immediately became clear why the door did not close tightly, and from there smoke was whistling from the cafe opposite and cold. Cleaning in the bathroom is probably not provided for in this hotel, this was evidenced by everything that was in it, and the mold on the walls of the shower room, and the hair stuck to it. Towels - such an impression that they picked them up from the floor after the previous tenants and folded them and gave them to us, except that one was pink (something shed on it), the rest were dirty. The adult bed also had dirt and hair on it. Seeing that there was no linen on the extension for the child, I went down for him, to which I was told that I had to pay 200 UAH for this, which I did. Having risen back, my wife and I decided that it was not possible to live here and went to refuse the room. The child wanted to climb onto the upper extension, which staggered like a drunk with experience, with the help of a ladder that stood nearby, its stop point to the bed was 1 cm, respectively, the child fell down, it’s good that at least on the lower bed. The owner of this almshouse named Anatoly came to our complaints, showed him all the shortcomings, he agreed, offered to eliminate everything, but there was no desire to stay here with such a warm welcome at all. Anatoly said that the cash would be returned immediately, but they did not return the advance to anyone, but they would return it to the card a little later, since they were to blame for the current situation, he began to talk about who knows him, and everyone will be able to vouch for him, and his reputation is important for this everything will be returned.

to date, no one has returned the money, they simply don’t pick up the phone from my numbers, the same administrator who received us answered the call from another number, said that Anatoly is in Ternopil, she will dial him now and they will immediately dial me, after which again from me they don't pick up the phone.
Outcome. Who wants to spoil his vacation, welcome to Thercon Tour. And I want to tell Anatoly that to look into the eyes of a person and lie, and then it’s not the best deed in your life that freezes, although you probably do it on an ongoing basis.