Отравились в столовой 5 человек + ужасная администратор Poisoned in the dining room 5 people + terrible administrator

1. Everything was wonderful with food, tasty, satisfying and quickly served, only on the 3rd day we were served tangerines, everyone who ate them (3 children and 2 adults from a company of 10 people) was poisoned by the children returned these tangerines for another 2 days. 2. In the Suite rooms, all the doors creak, okay, there is little that can be fixed with the floor, but is it really possible to grease the doors? ! Going to the toilet at night so as not to wake up all the inhabitants of a two-room suite is simply not realistic! 3. The drain in the toilet is all in the same SUITE and the drain in the shower works terribly. Immediately after checking in, the toilet was fixed for us, but we had to take a shower standing ankle-deep in soapy water, which should have been in the sewer for a long time. 4. Cleaning in the room is extremely rare, that is, only after the release of the room, and then it is very conditional. Somehow something slithered under the bed, so there is such dust, what a horror! 5. And finally, the most "wonderful" thing I've experienced was communication with your invaluable administrator. This wonderful woman not only showed how she didn’t care about all the guests in the hotel, but tried to do it as humiliatingly as possible for the client. When you go into her office, she almost always speaks on the phone, after waiting a few minutes - you understand that the conversation is personal and she is in no hurry to complete it. Seeing that you are slightly worried about this, he calmly says "wait... ". You wait, after that she, with an extremely displeased expression on her face, ends the conversation and asks what is needed. When you say that they supposedly ordered a room from the 22nd, but they couldn’t arrive by this date (and arrived on the 24th), which was reported in advance and of course it was all paid in advance too. She replies that they have a check-in from 14:00, and the room is still occupied, it is impossible to check in. To a reasonable question about a refund for 2 days that lived in our paid room and other guests also paid for it, she answers with a categorical refusal, stating "this is contrary to their policy" ! ! After long conversations and bringing logic to the rescue, she offers an alternative - to settle in a room with slightly better conditions (one floor lower and not a standard, but a suite). In terms of money, this is almost 1000 hryvnia less than what was paid for these 2 days. And this is not to mention the fact that the administrator very rarely could be found in his place, she needed to be reminded to issue coupons for food, and at the same time there was no apology or feeling that she was doing something not as well as she could on her part. ! And there were a lot of dissatisfied customers, but few were waiting for her at the door, because people came to relax and not constantly swear with the staff. 6. The only one who pleased everyone in this "Ra" is Yaroslav. The guy answered the calls perfectly and drove and brought to the lift and from him when he was asked about it. There are no questions for him! Well done!