Your rating of this hotel:
2.0
from 10
Hotel ratings by criteria:
Rooms:
3.0
Service:
1.0
We made a reservation at the Zolotaya Pava hotel on booking. com. Booking confirmation went very quickly and everything seemed just great....
When we arrived at the hotel, the disappointment began. The hotel employee stated that she did not know about any booking, and in general there were no available rooms. After a little trial and presentation of the reservation, she said that she did not have two rooms, but she could find one, although the whole hotel had just been occupied.
I suppose that the hotel staff decided not to pay attention to some kind of booking there, and settled in the niches of the rooms before us arrived guests.
A new room already cost 300 UAH instead of 220, and it was proposed to live together, although two rooms were specially booked - for a reason. The room was shown rather strange, with a second tier in the same room, as if with a balcony. Downstairs in the room there is a bed, and under the ceiling on the balcony there is a sofa. . .
I also really liked a certain attempt to "divorce" - the hotel employee said that you can not even try to look for another hotel, supposedly she called everyone and there are no rooms anywhere! so they say settle in what they offer.
Fortunately, we allowed ourselves not to believe the lady, called from a mobile phone to the nearby Magnum Hotel, where they calmly agreed to accommodate us. By the way, an excellent very new hotel, they have economy rooms for 280 UAH, standards for 350 are beautiful and spacious.
Well, we said goodbye to Golden Pava, and we will never try to stay with them again.
When we arrived at the hotel, the disappointment began. The hotel employee stated that she did not know about any booking, and in general there were no available rooms. After a little trial and presentation of the reservation, she said that she did not have two rooms, but she could find one, although the whole hotel had just been occupied.
I suppose that the hotel staff decided not to pay attention to some kind of booking there, and settled in the niches of the rooms before us arrived guests.
A new room already cost 300 UAH instead of 220, and it was proposed to live together, although two rooms were specially booked - for a reason. The room was shown rather strange, with a second tier in the same room, as if with a balcony. Downstairs in the room there is a bed, and under the ceiling on the balcony there is a sofa. . .
I also really liked a certain attempt to "divorce" - the hotel employee said that you can not even try to look for another hotel, supposedly she called everyone and there are no rooms anywhere! so they say settle in what they offer.
Fortunately, we allowed ourselves not to believe the lady, called from a mobile phone to the nearby Magnum Hotel, where they calmly agreed to accommodate us. By the way, an excellent very new hotel, they have economy rooms for 280 UAH, standards for 350 are beautiful and spacious.
Well, we said goodbye to Golden Pava, and we will never try to stay with them again.
Translated automatically from Russian. View original
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OTHER REVIEWS ABOUT THE HOTEL
- good hotel but some flaws
- Spoiled vacation
- terrible
- Zolota Pava - disappointed with the attitude towards the settlement of guests
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