When booking through the hotel's website, one price, 5% cheaper from the tariff - base, if you book by phone, the cost at the base tariff is higher, it is on him that the discount is charged in d. r. , by March 8, Valentine's Day! In the only Canteen, people (90%) sit in bathrobes and slippers on their bare feet, they only work when weighing the dish at the exit and applying the keychain, they need this procedure during their rest every time they approach, when asked why, they say - for internal reporting ! When leaving, a surprise may await, at the cost of payment, because drinks are not in the refrigerator, water, juices.
… More ▾
When booking through the hotel's website, one price, 5% cheaper from the tariff - base, if you book by phone, the cost at the base tariff is higher, it is on him that the discount is charged in d. r. , by March 8, Valentine's Day! In the only Canteen, people (90%) sit in bathrobes and slippers on their bare feet, they only work when weighing the dish at the exit and applying the keychain, they need this procedure during their rest every time they approach, when asked why, they say - for internal reporting ! When leaving, a surprise may await, at the cost of payment, because drinks are not in the refrigerator, water, juices... the paid ones will be completely removed from the advance. The late check-out service is paid, only they will withdraw the money not when you ask, upon arrival, for example, at the time of paying for the room, but upon departure, without notifying you about it, that is, you think they charged you for a late check-out, but no, they will withdraw at the end and handed over to the guard on duty) because the reception is open until 1900! Based on the description above, the cost of living will actually be higher than expected. Money for a late check-out is taken by the duty officer, who cannot explain anything... Be careful!
Like
You like
• 11
Show other comments …
We lived in this hotel for the first time. They were satisfied with the rest, there were only pleasant impressions until the moment of eviction. That's when we saw real service and attitude to guests. At 12:00 we came to the eviction reception, handed over the bracelets and the staff told us that we had to wait a while for the maid to accept our room.
… More ▾
We lived in this hotel for the first time. They were satisfied with the rest, there were only pleasant impressions until the moment of eviction. That's when we saw real service and attitude to guests.
At 12:00 we came to the eviction reception, handed over the bracelets and the staff told us that we had to wait a while for the maid to accept our room. We waited for about 30 minutes. , after which we were told that the room lacks a beach towel, and instead we seem to have left our own. This is despite the fact that we did not bring our own towel and before eviction we checked the availability of all hotel items. When I stated that it was a mistake, I was told at the reception: "Madam, where did someone else's towel come from, we didn't throw it at you" and demanded to pay a fine of UAH 500. We were just vilely deceived, taking advantage of the fact that we were no longer able to get to the room and be present during his check maid.
Similar claims were made not only to us but also to other guests of the hotel. There is only one conclusion that this is a well-established scheme of additional staff earnings.
So I recommend that during the eviction be sure to insist on handing over the room in your presence, so as not to be deceived!
At 12:00 we came to the eviction reception, handed over the bracelets and the staff told us that we had to wait a while for the maid to accept our room. We waited for about 30 minutes. , after which we were told that the room lacks a beach towel, and instead we seem to have left our own. This is despite the fact that we did not bring our own towel and before eviction we checked the availability of all hotel items. When I stated that it was a mistake, I was told at the reception: "Madam, where did someone else's towel come from, we didn't throw it at you" and demanded to pay a fine of UAH 500. We were just vilely deceived, taking advantage of the fact that we were no longer able to get to the room and be present during his check maid.
Similar claims were made not only to us but also to other guests of the hotel. There is only one conclusion that this is a well-established scheme of additional staff earnings.
So I recommend that during the eviction be sure to insist on handing over the room in your presence, so as not to be deceived!
Like
You like
• 37
Everything is great, but the lockers that earn a lot of money in a day....sorry, "PPC, comrades. " 40UAH!!!!!!!!!!!!!! ! For what?? ? This annoyed me right away. Otherwise, everything is beautiful, great, but no one takes a shower before going to the pool... we have already written about this. And so the impressions are good) great vacation.
… More ▾
Everything is great, but the lockers that earn a lot of money in a day....sorry, "PPC, comrades. " 40UAH!!!!!!!!!!!!!! ! For what?? ? This annoyed me right away.
Otherwise, everything is beautiful, great, but no one takes a shower before going to the pool... we have already written about this.
And so the impressions are good) great vacation
Otherwise, everything is beautiful, great, but no one takes a shower before going to the pool... we have already written about this.
And so the impressions are good) great vacation
Like
You like
• 14
Good afternoon! My tourists had, to put it mildly, not pleasant. They booked accommodation with you 2 months in advance. from 04.01. 2017 to 10.01. 2017.2 family rooms and 2 double rooms. They are your regular guests. It's not the first time they go. They paid you in advance for a family room - 51.300 UAH for 6 nights and 28.
… More ▾
Good afternoon! My tourists had, to put it mildly, not pleasant. They booked accommodation with you 2 months in advance. from 04.01. 2017 to 10.01. 2017.2 family rooms and 2 double rooms. They are your regular guests. It's not the first time they go. They paid you in advance for a family room - 51.300 UAH for 6 nights and 28.500 UAH for a double room for 6 nights. Arriving at the complex, they found out that the rooms are much cheaper. The overpayment of the rooms turned out to be 47.100 gr. Your employees did not contact them. The tourists left very upset! They also had poisoning in the hotel (a doctor was called and there is a certificate) How can I contact your management? I hope for your understanding and compensation to tourists. P. S. for such an overpayment, tourists did not even have shampoos and begged for paper.
Like
You like
• 30
That's how I can convey the feeling of rest - WOW! ! ! ! ! Cleanliness, comfort, exciting infrastructure. Perfect place to relax. Maybe not cheap fun but it's worth it.
… More ▾
That's how I can convey the feeling of rest - WOW! ! ! ! ! Cleanliness, comfort, exciting infrastructure. Perfect place to relax. Maybe not cheap fun but it's worth it.
Like
You like
• 15
I liked it very much, cleanliness, comfort, a complex of thermal pools, two ordinary pools, polite staff. Excellent relaxation plus healing properties of thermal waters. Everywhere the Hungarian national flavor, but three times cheaper than in Heviz. There are many ancient sights to see in the surrounding area.
… More ▾
I liked it very much, cleanliness, comfort, a complex of thermal pools, two ordinary pools, polite staff. Excellent relaxation plus healing properties of thermal waters. Everywhere the Hungarian national flavor, but three times cheaper than in Heviz. There are many ancient sights to see in the surrounding area. Recommend.
Like
You like
• 14
