Your rating of this hotel:
2.0
from 10
Hotel ratings by criteria:
Rooms:
1.0
Service:
1.0
Cleanliness:
1.0
Food:
3.0
Amenities:
9.0
Friends, this hotel is not worth a single ruble spent!!!
There are unskilled employees who are managed by the same managers!
I must say right away that this review is 100% true, and it was described in an official letter to all available email addresses of various hotel services!
On the same review, we received a response from the hotel with lies and standard unsubscribes!
So far, my family has not received a single apology!
Review:
Dream Hotel welcomes you! - the first thing you hear when you call Mriya.
It's good that my dreams are much higher than the service in this hotel. . .
The most important thing that I would like to convey to the top management of the hotel, which by the way not so long ago became the best among European hotel managers for the second year in a row, is that your subordinates are simply “killing” the hotel! Who do you manage, Mr. Samvel Sarukhanyan? Who is teaching them? Does he teach at all?
Transfer
Expectations for a long-awaited vacation, especially during the pandemic, were, to put it mildly, overshadowed already on the territory of Simferopol airport!
40-minute transfer wait with a one-year-old child at 8 pm after a three-hour flight!
For 40 minutes NOBODY met us at the airport! NOBODY called us and did not warn us about the delay of the driver!!!
Getting through to the hotel is not always easy, but we did it. When asked where the paid transfer was, we were asked to wait outside in the cold with a small child until they (the hotel staff) figure it out and call us back and tell us what happened to the driver. . .
What happened next was what continued later in the hotel! Each representative of different services of the hotel began to blame each other.
The girl from the concierge service, who was supposed to meet us with a sign, but overslept, ran out into the street with the words - the driver is late, we will deal with him...
The driver arrived and blamed the dispatcher for everything, who allegedly miscalculated the time...
When checking in, the manager at the reception blamed the concierge service, and again we heard the phrase instead of an apology from the hotel - we'll figure it out. . .
(The hotel's answer is an absolute lie, no one met us at the airport! And we saw the very only employee 40 minutes later and she only managed to blame the driver!:
"The employees of the concierge service tried to occupy your free time by offering to spend time in the Black Sea restaurant, but you refused")
Transfer back
It's time to return home.
We ordered a car with a child seat to the airport a couple of days before.
We checked out, the driver Timofey meets us, escorts us to the car, begins to install a chair for the baby, and it seems like we need to exhale, but! The chair is broken! That is, it is not fastened to the car at all !! ! Security "0"! When asked by Timofey whether he believes that the chair was installed, the answer was completely shocking: "I installed it, but it is broken... I put a strap on it... "
Strap?!
Again proceedings. Again, shifting the blame on each other: the driver on the dispatcher and the concierge, that they allegedly did not say at all that there would be a child... the concierge - on the driver.
And again - we'll figure it out...
Has anyone figured it out in the end?
We weren't told! Didn't apologize!
(The hotel's response is simply appalling:
“We would like to clarify regarding the child car seat: the management of the Complex has launched a re-inventory of the property, so far no broken device has been found.
The philosophy of perfect hospitality of Mriya Resort & Spa and the five-star level of the Hotel do not allow risking the life and health of the Guests of the Complex, including letting the vehicle go on the road even with the smallest breakdowns and shortcomings")
Staying safe during COVID-19
Conditions for guests - a certificate of successful completion of the PCR test 2 days before arrival and an express test on the spot (they are not allowed into the hotel before passing it) - and this is all fine, and adds confidence that all the guests at the hotel are really healthy !
But are the staff healthy?
According to the medical worker, guests in the hotel should not wear masks, but all STAFF SHOULD wear masks!
During the week of our stay at the hotel, we realized that her words were complete profanity! Because in 90% of cases, the staff wore masks on their chin and neck!
What's the point of wearing them then? What is the point of testing guests on the spot if all the staff return to their homes after work, where they can have contact with sick relatives or friends and then calmly come to work wearing a mask around their neck, thereby threatening the health of my family!?
(Hotel response:
"Taking into account the direction and competence of the authorities exercising control over the implementation of the legislation of the Russian Federation in terms of protecting the well-being of the population, GARANT-SV LLC has developed and is successfully implementing the CARE + Program, which contains not only recommendations for the Guests of the Complex, but also responsibilities employees of GARANT-SV LLC, including (the list is not exhaustive):
- wearing by all persons on the territory of the Complex of personal protective equipment: medical masks, gloves, disinfectants.
You can find the full range of measures on the website: mriyaresort. com")
Rooms
We went into the room, opened the balcony door to breathe in the Yalta air, and then BAM the main lighting in the room - the LED strip - fell off!
1000 is the phone number for solving all problems and questions, so they told us when we checked in... we call, we ask you to deal with the light and also with the air conditioner, which did not work, and in the room in November it was 28-30 degrees of heat...
20 minutes later the master comes.
The master's mask hangs as it should on the neck, on the Adam's apple! After remarking, he pulled the mask over his nose, climbed to repair the light. I glued the tape. I saw a broken socket under the bedside table, climbed to understand. And then he took out some kind of spray can and began to spray hard around the outlet.
It turned out to be an insect repellent!
The stench of dichlorvos filled the whole room
Is this a service, mister hotel manager??
Called the concierge service.
We refused to live in a room with cockroaches in the socket and falling off lamps!
How was the room prepared for check-in?
After almost 2 hours of our wanderings around the hotel, we were invited to move to another room of the same category on the same floor.
Yes, they brought a bottle of wine and fruit to the room. And another anonymous letter from the hotel asking for another chance.
Does the hotel have no information about the residents? Or is there no printer to print the names of the guests in the apology letter?
(Hotel response:
"The management of the Hotel held an additional conversation with the technical service regarding the rules for using personal protective equipment. The smell of the product used exclusively to fix a technical problem was sharp, however, we hope that you later became convinced that there are no cockroaches and insects")
Briefly about the cleanliness of the room. . .
There were 2 large wet spots on the floor on the carpet when checking in, which did not dry out in 7 days !!!
Wet cleaning in the bathroom was made only after the request!
The shower room is not cleaned or disinfected at all, at least during the stay. It remains only to believe that disinfection is carried out before settling... but not a fact...
(Hotel response:
"The rooms are disinfected and sanitized daily. During the cleaning, access to the room is limited. In addition, the carpets are cleaned and treated with a special disinfectant solution. Daily airing of the rooms is a mandatory measure")
Azure Restaurant
The food is not varied and not tasty. But here, of course, how many people, so many opinions. But I have never tried more disgusting coffee in the restaurant bar for a fee! I generally keep quiet about coffee in vending machines in the common room...
Let's get back to the staff who are ruining the hotel.
The waiters in the restaurant, not all, but there are some, refused to set the tables, which they only cleaned, offering to sit down for others. That is, a picture, a person wants to sit near the window at a free clean table, asks the waiter to bring appliances, and he answers - I just got out, sit at another table...
Service, what can I say. . . !
I don’t know by what criteria the quality of managers is evaluated at international competitions... but I know a Russian proverb about fish that rots from the head!
The problem with the staff at the hotel is not a single one, but massive and very deep!
With these two phrases, the letter of the Mriya Hotel ends:
"Thank you for using our transportation services.
Your comments are important to us as we create a world to return to! "
There are unskilled employees who are managed by the same managers!
I must say right away that this review is 100% true, and it was described in an official letter to all available email addresses of various hotel services!
On the same review, we received a response from the hotel with lies and standard unsubscribes!
So far, my family has not received a single apology!
Review:
Dream Hotel welcomes you! - the first thing you hear when you call Mriya.
It's good that my dreams are much higher than the service in this hotel. . .
The most important thing that I would like to convey to the top management of the hotel, which by the way not so long ago became the best among European hotel managers for the second year in a row, is that your subordinates are simply “killing” the hotel! Who do you manage, Mr. Samvel Sarukhanyan? Who is teaching them? Does he teach at all?
Transfer
Expectations for a long-awaited vacation, especially during the pandemic, were, to put it mildly, overshadowed already on the territory of Simferopol airport!
40-minute transfer wait with a one-year-old child at 8 pm after a three-hour flight!
For 40 minutes NOBODY met us at the airport! NOBODY called us and did not warn us about the delay of the driver!!!
Getting through to the hotel is not always easy, but we did it. When asked where the paid transfer was, we were asked to wait outside in the cold with a small child until they (the hotel staff) figure it out and call us back and tell us what happened to the driver. . .
What happened next was what continued later in the hotel! Each representative of different services of the hotel began to blame each other.
The girl from the concierge service, who was supposed to meet us with a sign, but overslept, ran out into the street with the words - the driver is late, we will deal with him...
The driver arrived and blamed the dispatcher for everything, who allegedly miscalculated the time...
When checking in, the manager at the reception blamed the concierge service, and again we heard the phrase instead of an apology from the hotel - we'll figure it out. . .
(The hotel's answer is an absolute lie, no one met us at the airport! And we saw the very only employee 40 minutes later and she only managed to blame the driver!:
"The employees of the concierge service tried to occupy your free time by offering to spend time in the Black Sea restaurant, but you refused")
Transfer back
It's time to return home.
We ordered a car with a child seat to the airport a couple of days before.
We checked out, the driver Timofey meets us, escorts us to the car, begins to install a chair for the baby, and it seems like we need to exhale, but! The chair is broken! That is, it is not fastened to the car at all !! ! Security "0"! When asked by Timofey whether he believes that the chair was installed, the answer was completely shocking: "I installed it, but it is broken... I put a strap on it... "
Strap?!
Again proceedings. Again, shifting the blame on each other: the driver on the dispatcher and the concierge, that they allegedly did not say at all that there would be a child... the concierge - on the driver.
And again - we'll figure it out...
Has anyone figured it out in the end?
We weren't told! Didn't apologize!
(The hotel's response is simply appalling:
“We would like to clarify regarding the child car seat: the management of the Complex has launched a re-inventory of the property, so far no broken device has been found.
The philosophy of perfect hospitality of Mriya Resort & Spa and the five-star level of the Hotel do not allow risking the life and health of the Guests of the Complex, including letting the vehicle go on the road even with the smallest breakdowns and shortcomings")
Staying safe during COVID-19
Conditions for guests - a certificate of successful completion of the PCR test 2 days before arrival and an express test on the spot (they are not allowed into the hotel before passing it) - and this is all fine, and adds confidence that all the guests at the hotel are really healthy !
But are the staff healthy?
According to the medical worker, guests in the hotel should not wear masks, but all STAFF SHOULD wear masks!
During the week of our stay at the hotel, we realized that her words were complete profanity! Because in 90% of cases, the staff wore masks on their chin and neck!
What's the point of wearing them then? What is the point of testing guests on the spot if all the staff return to their homes after work, where they can have contact with sick relatives or friends and then calmly come to work wearing a mask around their neck, thereby threatening the health of my family!?
(Hotel response:
"Taking into account the direction and competence of the authorities exercising control over the implementation of the legislation of the Russian Federation in terms of protecting the well-being of the population, GARANT-SV LLC has developed and is successfully implementing the CARE + Program, which contains not only recommendations for the Guests of the Complex, but also responsibilities employees of GARANT-SV LLC, including (the list is not exhaustive):
- wearing by all persons on the territory of the Complex of personal protective equipment: medical masks, gloves, disinfectants.
You can find the full range of measures on the website: mriyaresort. com")
Rooms
We went into the room, opened the balcony door to breathe in the Yalta air, and then BAM the main lighting in the room - the LED strip - fell off!
1000 is the phone number for solving all problems and questions, so they told us when we checked in... we call, we ask you to deal with the light and also with the air conditioner, which did not work, and in the room in November it was 28-30 degrees of heat...
20 minutes later the master comes.
The master's mask hangs as it should on the neck, on the Adam's apple! After remarking, he pulled the mask over his nose, climbed to repair the light. I glued the tape. I saw a broken socket under the bedside table, climbed to understand. And then he took out some kind of spray can and began to spray hard around the outlet.
It turned out to be an insect repellent!
The stench of dichlorvos filled the whole room
Is this a service, mister hotel manager??
Called the concierge service.
We refused to live in a room with cockroaches in the socket and falling off lamps!
How was the room prepared for check-in?
After almost 2 hours of our wanderings around the hotel, we were invited to move to another room of the same category on the same floor.
Yes, they brought a bottle of wine and fruit to the room. And another anonymous letter from the hotel asking for another chance.
Does the hotel have no information about the residents? Or is there no printer to print the names of the guests in the apology letter?
(Hotel response:
"The management of the Hotel held an additional conversation with the technical service regarding the rules for using personal protective equipment. The smell of the product used exclusively to fix a technical problem was sharp, however, we hope that you later became convinced that there are no cockroaches and insects")
Briefly about the cleanliness of the room. . .
There were 2 large wet spots on the floor on the carpet when checking in, which did not dry out in 7 days !!!
Wet cleaning in the bathroom was made only after the request!
The shower room is not cleaned or disinfected at all, at least during the stay. It remains only to believe that disinfection is carried out before settling... but not a fact...
(Hotel response:
"The rooms are disinfected and sanitized daily. During the cleaning, access to the room is limited. In addition, the carpets are cleaned and treated with a special disinfectant solution. Daily airing of the rooms is a mandatory measure")
Azure Restaurant
The food is not varied and not tasty. But here, of course, how many people, so many opinions. But I have never tried more disgusting coffee in the restaurant bar for a fee! I generally keep quiet about coffee in vending machines in the common room...
Let's get back to the staff who are ruining the hotel.
The waiters in the restaurant, not all, but there are some, refused to set the tables, which they only cleaned, offering to sit down for others. That is, a picture, a person wants to sit near the window at a free clean table, asks the waiter to bring appliances, and he answers - I just got out, sit at another table...
Service, what can I say. . . !
I don’t know by what criteria the quality of managers is evaluated at international competitions... but I know a Russian proverb about fish that rots from the head!
The problem with the staff at the hotel is not a single one, but massive and very deep!
With these two phrases, the letter of the Mriya Hotel ends:
"Thank you for using our transportation services.
Your comments are important to us as we create a world to return to! "
Translated automatically from Russian. View original
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OTHER REVIEWS ABOUT THE HOTEL
- Good service, beautiful area
- Excellent hotel
- Lack of service! Leadership lies!
- Excellent hotel
- Great hotel for parents with children
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