Vacation flew like one day. I would like to live here for at least a month to feel all the little things and details of the Mriya resort. Not only did I love it, but my wife loved it too. At first I was capricious, supposedly I don’t want to rest in Russia, there is no service and other blah blah. I took my words back) This complex is gorgeous, from the territory to the flavors in the lobby, everything is thought out to the smallest detail.
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Vacation flew like one day. I would like to live here for at least a month to feel all the little things and details of the Mriya resort. Not only did I love it, but my wife loved it too. At first I was capricious, supposedly I don’t want to rest in Russia, there is no service and other blah blah. I took my words back) This complex is gorgeous, from the territory to the flavors in the lobby, everything is thought out to the smallest detail. I read that all sorts of stars come here, popular bloggers come to relax and just spend a weekend. Subscribed to a psychologist known for a long time, he had a 3-day training here with his VIP clients. Even in gray weather, a large open-air swimming pool comes to the rescue, in which the bow is heated and because of this the water remains warm for a long time. We walked in the Japanese garden, in the wine park and, of course, tasted delicious wines. Cool idea - robot sommelier. He asks you all sorts of questions... what fruits do you like, dry, sweet, and then selects options to choose from. P-progress does not stand still! The food is also good, on the general buffet there was meat, vegetables, and seafood was not saved. There are plenty to choose from. In general, coziness and comfort around, we put a plus and a good mark. We will return if possible.
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Our vacation this summer can be called the most successful in the last 2 years! In connection with the corona, we, like many, lost all plans. Therefore, the choice was this - either our south, or stay at home, we were afraid to fly abroad, so we booked a room in Mriya. There are a lot of reviews about this hotel, there is a lot of information everywhere.
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Our vacation this summer can be called the most successful in the last 2 years! In connection with the corona, we, like many, lost all plans. Therefore, the choice was this - either our south, or stay at home, we were afraid to fly abroad, so we booked a room in Mriya. There are a lot of reviews about this hotel, there is a lot of information everywhere. The hotel really corresponds to its status and stardom. But for those who prefer a completely secluded vacation, this will not work here, everything here is for active guests. But on the other hand, the choice is huge - an amusement park, excursions, sports, health programs at the medical center, cultural entertainment, excursions and much more. We really liked it here, but we really didn’t sit still and came to the room only to relax. On our dates, a wine festival was held, so there were a lot of events - tastings, lectures, and master classes))) Definitely, the information is useful and interesting. We were able to visit many thematic areas and in general have now become better versed in wine. Thank you Mriya for such interesting and informative events, and for relaxation.
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Friends, this hotel is not worth a single ruble spent!!! There are unskilled employees who are managed by the same managers! I must say right away that this review is 100% true, and it was described in an official letter to all available email addresses of various hotel services! On the same review, we received a response from the hotel with lies and standard unsubscribes! So far, my family has not received a single apology! Review: Dream Hotel welcomes you! - the first thing you hear when you call Mriya.
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Friends, this hotel is not worth a single ruble spent!!!
There are unskilled employees who are managed by the same managers!
I must say right away that this review is 100% true, and it was described in an official letter to all available email addresses of various hotel services!
On the same review, we received a response from the hotel with lies and standard unsubscribes!
So far, my family has not received a single apology!
Review:
Dream Hotel welcomes you! - the first thing you hear when you call Mriya.
It's good that my dreams are much higher than the service in this hotel. . .
The most important thing that I would like to convey to the top management of the hotel, which by the way not so long ago became the best among European hotel managers for the second year in a row, is that your subordinates are simply “killing” the hotel! Who do you manage, Mr. Samvel Sarukhanyan? Who is teaching them? Does he teach at all?
Transfer
Expectations for a long-awaited vacation, especially during the pandemic, were, to put it mildly, overshadowed already on the territory of Simferopol airport!
40-minute transfer wait with a one-year-old child at 8 pm after a three-hour flight!
For 40 minutes NOBODY met us at the airport! NOBODY called us and did not warn us about the delay of the driver!!!
Getting through to the hotel is not always easy, but we did it. When asked where the paid transfer was, we were asked to wait outside in the cold with a small child until they (the hotel staff) figure it out and call us back and tell us what happened to the driver. . .
What happened next was what continued later in the hotel! Each representative of different services of the hotel began to blame each other.
The girl from the concierge service, who was supposed to meet us with a sign, but overslept, ran out into the street with the words - the driver is late, we will deal with him...
The driver arrived and blamed the dispatcher for everything, who allegedly miscalculated the time...
When checking in, the manager at the reception blamed the concierge service, and again we heard the phrase instead of an apology from the hotel - we'll figure it out. . .
(The hotel's answer is an absolute lie, no one met us at the airport! And we saw the very only employee 40 minutes later and she only managed to blame the driver!:
"The employees of the concierge service tried to occupy your free time by offering to spend time in the Black Sea restaurant, but you refused")
Transfer back
It's time to return home.
We ordered a car with a child seat to the airport a couple of days before.
We checked out, the driver Timofey meets us, escorts us to the car, begins to install a chair for the baby, and it seems like we need to exhale, but! The chair is broken! That is, it is not fastened to the car at all !! ! Security "0"! When asked by Timofey whether he believes that the chair was installed, the answer was completely shocking: "I installed it, but it is broken... I put a strap on it... "
Strap?!
Again proceedings. Again, shifting the blame on each other: the driver on the dispatcher and the concierge, that they allegedly did not say at all that there would be a child... the concierge - on the driver.
And again - we'll figure it out...
Has anyone figured it out in the end?
We weren't told! Didn't apologize!
(The hotel's response is simply appalling:
“We would like to clarify regarding the child car seat: the management of the Complex has launched a re-inventory of the property, so far no broken device has been found.
The philosophy of perfect hospitality of Mriya Resort & Spa and the five-star level of the Hotel do not allow risking the life and health of the Guests of the Complex, including letting the vehicle go on the road even with the smallest breakdowns and shortcomings")
Staying safe during COVID-19
Conditions for guests - a certificate of successful completion of the PCR test 2 days before arrival and an express test on the spot (they are not allowed into the hotel before passing it) - and this is all fine, and adds confidence that all the guests at the hotel are really healthy !
But are the staff healthy?
According to the medical worker, guests in the hotel should not wear masks, but all STAFF SHOULD wear masks!
During the week of our stay at the hotel, we realized that her words were complete profanity! Because in 90% of cases, the staff wore masks on their chin and neck!
What's the point of wearing them then? What is the point of testing guests on the spot if all the staff return to their homes after work, where they can have contact with sick relatives or friends and then calmly come to work wearing a mask around their neck, thereby threatening the health of my family!?
(Hotel response:
"Taking into account the direction and competence of the authorities exercising control over the implementation of the legislation of the Russian Federation in terms of protecting the well-being of the population, GARANT-SV LLC has developed and is successfully implementing the CARE + Program, which contains not only recommendations for the Guests of the Complex, but also responsibilities employees of GARANT-SV LLC, including (the list is not exhaustive):
- wearing by all persons on the territory of the Complex of personal protective equipment: medical masks, gloves, disinfectants.
You can find the full range of measures on the website: mriyaresort. com")
Rooms
We went into the room, opened the balcony door to breathe in the Yalta air, and then BAM the main lighting in the room - the LED strip - fell off!
1000 is the phone number for solving all problems and questions, so they told us when we checked in... we call, we ask you to deal with the light and also with the air conditioner, which did not work, and in the room in November it was 28-30 degrees of heat...
20 minutes later the master comes.
The master's mask hangs as it should on the neck, on the Adam's apple! After remarking, he pulled the mask over his nose, climbed to repair the light. I glued the tape. I saw a broken socket under the bedside table, climbed to understand. And then he took out some kind of spray can and began to spray hard around the outlet.
It turned out to be an insect repellent!
The stench of dichlorvos filled the whole room
Is this a service, mister hotel manager??
Called the concierge service.
We refused to live in a room with cockroaches in the socket and falling off lamps!
How was the room prepared for check-in?
After almost 2 hours of our wanderings around the hotel, we were invited to move to another room of the same category on the same floor.
Yes, they brought a bottle of wine and fruit to the room. And another anonymous letter from the hotel asking for another chance.
Does the hotel have no information about the residents? Or is there no printer to print the names of the guests in the apology letter?
(Hotel response:
"The management of the Hotel held an additional conversation with the technical service regarding the rules for using personal protective equipment. The smell of the product used exclusively to fix a technical problem was sharp, however, we hope that you later became convinced that there are no cockroaches and insects")
Briefly about the cleanliness of the room. . .
There were 2 large wet spots on the floor on the carpet when checking in, which did not dry out in 7 days !!!
Wet cleaning in the bathroom was made only after the request!
The shower room is not cleaned or disinfected at all, at least during the stay. It remains only to believe that disinfection is carried out before settling... but not a fact...
(Hotel response:
"The rooms are disinfected and sanitized daily. During the cleaning, access to the room is limited. In addition, the carpets are cleaned and treated with a special disinfectant solution. Daily airing of the rooms is a mandatory measure")
Azure Restaurant
The food is not varied and not tasty. But here, of course, how many people, so many opinions. But I have never tried more disgusting coffee in the restaurant bar for a fee! I generally keep quiet about coffee in vending machines in the common room...
Let's get back to the staff who are ruining the hotel.
The waiters in the restaurant, not all, but there are some, refused to set the tables, which they only cleaned, offering to sit down for others. That is, a picture, a person wants to sit near the window at a free clean table, asks the waiter to bring appliances, and he answers - I just got out, sit at another table...
Service, what can I say. . . !
I don’t know by what criteria the quality of managers is evaluated at international competitions... but I know a Russian proverb about fish that rots from the head!
The problem with the staff at the hotel is not a single one, but massive and very deep!
With these two phrases, the letter of the Mriya Hotel ends:
"Thank you for using our transportation services.
Your comments are important to us as we create a world to return to! "
There are unskilled employees who are managed by the same managers!
I must say right away that this review is 100% true, and it was described in an official letter to all available email addresses of various hotel services!
On the same review, we received a response from the hotel with lies and standard unsubscribes!
So far, my family has not received a single apology!
Review:
Dream Hotel welcomes you! - the first thing you hear when you call Mriya.
It's good that my dreams are much higher than the service in this hotel. . .
The most important thing that I would like to convey to the top management of the hotel, which by the way not so long ago became the best among European hotel managers for the second year in a row, is that your subordinates are simply “killing” the hotel! Who do you manage, Mr. Samvel Sarukhanyan? Who is teaching them? Does he teach at all?
Transfer
Expectations for a long-awaited vacation, especially during the pandemic, were, to put it mildly, overshadowed already on the territory of Simferopol airport!
40-minute transfer wait with a one-year-old child at 8 pm after a three-hour flight!
For 40 minutes NOBODY met us at the airport! NOBODY called us and did not warn us about the delay of the driver!!!
Getting through to the hotel is not always easy, but we did it. When asked where the paid transfer was, we were asked to wait outside in the cold with a small child until they (the hotel staff) figure it out and call us back and tell us what happened to the driver. . .
What happened next was what continued later in the hotel! Each representative of different services of the hotel began to blame each other.
The girl from the concierge service, who was supposed to meet us with a sign, but overslept, ran out into the street with the words - the driver is late, we will deal with him...
The driver arrived and blamed the dispatcher for everything, who allegedly miscalculated the time...
When checking in, the manager at the reception blamed the concierge service, and again we heard the phrase instead of an apology from the hotel - we'll figure it out. . .
(The hotel's answer is an absolute lie, no one met us at the airport! And we saw the very only employee 40 minutes later and she only managed to blame the driver!:
"The employees of the concierge service tried to occupy your free time by offering to spend time in the Black Sea restaurant, but you refused")
Transfer back
It's time to return home.
We ordered a car with a child seat to the airport a couple of days before.
We checked out, the driver Timofey meets us, escorts us to the car, begins to install a chair for the baby, and it seems like we need to exhale, but! The chair is broken! That is, it is not fastened to the car at all !! ! Security "0"! When asked by Timofey whether he believes that the chair was installed, the answer was completely shocking: "I installed it, but it is broken... I put a strap on it... "
Strap?!
Again proceedings. Again, shifting the blame on each other: the driver on the dispatcher and the concierge, that they allegedly did not say at all that there would be a child... the concierge - on the driver.
And again - we'll figure it out...
Has anyone figured it out in the end?
We weren't told! Didn't apologize!
(The hotel's response is simply appalling:
“We would like to clarify regarding the child car seat: the management of the Complex has launched a re-inventory of the property, so far no broken device has been found.
The philosophy of perfect hospitality of Mriya Resort & Spa and the five-star level of the Hotel do not allow risking the life and health of the Guests of the Complex, including letting the vehicle go on the road even with the smallest breakdowns and shortcomings")
Staying safe during COVID-19
Conditions for guests - a certificate of successful completion of the PCR test 2 days before arrival and an express test on the spot (they are not allowed into the hotel before passing it) - and this is all fine, and adds confidence that all the guests at the hotel are really healthy !
But are the staff healthy?
According to the medical worker, guests in the hotel should not wear masks, but all STAFF SHOULD wear masks!
During the week of our stay at the hotel, we realized that her words were complete profanity! Because in 90% of cases, the staff wore masks on their chin and neck!
What's the point of wearing them then? What is the point of testing guests on the spot if all the staff return to their homes after work, where they can have contact with sick relatives or friends and then calmly come to work wearing a mask around their neck, thereby threatening the health of my family!?
(Hotel response:
"Taking into account the direction and competence of the authorities exercising control over the implementation of the legislation of the Russian Federation in terms of protecting the well-being of the population, GARANT-SV LLC has developed and is successfully implementing the CARE + Program, which contains not only recommendations for the Guests of the Complex, but also responsibilities employees of GARANT-SV LLC, including (the list is not exhaustive):
- wearing by all persons on the territory of the Complex of personal protective equipment: medical masks, gloves, disinfectants.
You can find the full range of measures on the website: mriyaresort. com")
Rooms
We went into the room, opened the balcony door to breathe in the Yalta air, and then BAM the main lighting in the room - the LED strip - fell off!
1000 is the phone number for solving all problems and questions, so they told us when we checked in... we call, we ask you to deal with the light and also with the air conditioner, which did not work, and in the room in November it was 28-30 degrees of heat...
20 minutes later the master comes.
The master's mask hangs as it should on the neck, on the Adam's apple! After remarking, he pulled the mask over his nose, climbed to repair the light. I glued the tape. I saw a broken socket under the bedside table, climbed to understand. And then he took out some kind of spray can and began to spray hard around the outlet.
It turned out to be an insect repellent!
The stench of dichlorvos filled the whole room
Is this a service, mister hotel manager??
Called the concierge service.
We refused to live in a room with cockroaches in the socket and falling off lamps!
How was the room prepared for check-in?
After almost 2 hours of our wanderings around the hotel, we were invited to move to another room of the same category on the same floor.
Yes, they brought a bottle of wine and fruit to the room. And another anonymous letter from the hotel asking for another chance.
Does the hotel have no information about the residents? Or is there no printer to print the names of the guests in the apology letter?
(Hotel response:
"The management of the Hotel held an additional conversation with the technical service regarding the rules for using personal protective equipment. The smell of the product used exclusively to fix a technical problem was sharp, however, we hope that you later became convinced that there are no cockroaches and insects")
Briefly about the cleanliness of the room. . .
There were 2 large wet spots on the floor on the carpet when checking in, which did not dry out in 7 days !!!
Wet cleaning in the bathroom was made only after the request!
The shower room is not cleaned or disinfected at all, at least during the stay. It remains only to believe that disinfection is carried out before settling... but not a fact...
(Hotel response:
"The rooms are disinfected and sanitized daily. During the cleaning, access to the room is limited. In addition, the carpets are cleaned and treated with a special disinfectant solution. Daily airing of the rooms is a mandatory measure")
Azure Restaurant
The food is not varied and not tasty. But here, of course, how many people, so many opinions. But I have never tried more disgusting coffee in the restaurant bar for a fee! I generally keep quiet about coffee in vending machines in the common room...
Let's get back to the staff who are ruining the hotel.
The waiters in the restaurant, not all, but there are some, refused to set the tables, which they only cleaned, offering to sit down for others. That is, a picture, a person wants to sit near the window at a free clean table, asks the waiter to bring appliances, and he answers - I just got out, sit at another table...
Service, what can I say. . . !
I don’t know by what criteria the quality of managers is evaluated at international competitions... but I know a Russian proverb about fish that rots from the head!
The problem with the staff at the hotel is not a single one, but massive and very deep!
With these two phrases, the letter of the Mriya Hotel ends:
"Thank you for using our transportation services.
Your comments are important to us as we create a world to return to! "
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• 30
• traveled 4 years ago
We rested with children, rented a family villa, away from the main building, very quiet, secluded, with our own pool. Plus, the room service works great, so food was mostly ordered to the room. I liked Dreamwood, an excellent amusement park, both the children and we were delighted. Not all attractions are suitable for children, but adults will not just stand behind the fence and wait, they can also ride and shout) The impressions were very pleasant, a good respectable vacation with loved ones, a hotel with normal service and high-level guests.
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We rested with children, rented a family villa, away from the main building, very quiet, secluded, with our own pool. Plus, the room service works great, so food was mostly ordered to the room. I liked Dreamwood, an excellent amusement park, both the children and we were delighted. Not all attractions are suitable for children, but adults will not just stand behind the fence and wait, they can also ride and shout) The impressions were very pleasant, a good respectable vacation with loved ones, a hotel with normal service and high-level guests.
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• 6
Our son recently turned one year old and therefore we decided to go to the Crimea for the first time with him not in the summer in the heat, but in the spring. Mriya was chosen according to descriptions and reviews on the Internet. We were satisfied with the rest, for parents with small children everything necessary is provided.
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Our son recently turned one year old and therefore we decided to go to the Crimea for the first time with him not in the summer in the heat, but in the spring. Mriya was chosen according to descriptions and reviews on the Internet. We were satisfied with the rest, for parents with small children everything necessary is provided. In the room we were provided with a baby cot and even a changing table. Provided all baby hygiene products, including diapers and wipes. They even offered toys for rent, but we stocked up on our own) An excellent hotel for parents with small children! Great place in Crimea!
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During the rest in Mriya, we also decided to improve our health! I enrolled my daughter in the free breathing program. The medical center here is ahead of many sanatoriums with a great history and experience in terms of the spectrum of action and equipment! There is a lot of honey in the program. procedures, there are all narrow specialists to whom you can get a consultation, and freely.
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During the rest in Mriya, we also decided to improve our health! I enrolled my daughter in the free breathing program. The medical center here is ahead of many sanatoriums with a great history and experience in terms of the spectrum of action and equipment! There is a lot of honey in the program. procedures, there are all narrow specialists to whom you can get a consultation, and freely. The attitude of the staff is very good, they try to find a common language with the child, to win over them, so that they are not afraid of either doctors or procedures. I really hope for the result, because this winter we had, well, just abnormally bad, we hurt a lot.
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• 12
Rested with friends in the hotel Mriya! We liked everything very much, we lived in a wonderful room, from where the windows overlooked the mountains. The room had everything you need and changed daily: towels, bedding, mini-bar. The room itself is quite large and we all felt spacious and comfortable here. We ate very tasty in restaurants and special thanks to the chef of the L'Olivo restaurant, who very tasty and beautifully congratulated my girlfriend on her birthday! We were also pleased with the gym, which is in no way inferior to the best gyms in terms of the number and quality of exercise equipment.
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Rested with friends in the hotel Mriya! We liked everything very much, we lived in a wonderful room, from where the windows overlooked the mountains. The room had everything you need and changed daily: towels, bedding, mini-bar. The room itself is quite large and we all felt spacious and comfortable here. We ate very tasty in restaurants and special thanks to the chef of the L'Olivo restaurant, who very tasty and beautifully congratulated my girlfriend on her birthday! We were also pleased with the gym, which is in no way inferior to the best gyms in terms of the number and quality of exercise equipment. In general, the rest was wonderful, we returned tanned and rested, thank you! We will be back in August!! !
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• 7
In such a hammam for the first time, my husband and I visited different ones, and in Mriya he turned out to be better than many. You immediately plunge into the atmosphere of the East, basins, jugs, the murmur of water. All in marble, calm atmosphere, complete relaxation. Comfortable temperature, warmed up the joints, probably to the last bone.
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In such a hammam for the first time, my husband and I visited different ones, and in Mriya he turned out to be better than many.
You immediately plunge into the atmosphere of the East, basins, jugs, the murmur of water.
All in marble, calm atmosphere, complete relaxation. Comfortable temperature, warmed up the joints, probably to the last bone. Real bliss.
And of course, we used a foam massage with a huge amount of foam.
They experienced true pleasure, rested, it seems that they threw off several years of age.
Nothing compares to the experience in a hammam. We sincerely recommend visiting this piece of paradise.
You immediately plunge into the atmosphere of the East, basins, jugs, the murmur of water.
All in marble, calm atmosphere, complete relaxation. Comfortable temperature, warmed up the joints, probably to the last bone. Real bliss.
And of course, we used a foam massage with a huge amount of foam.
They experienced true pleasure, rested, it seems that they threw off several years of age.
Nothing compares to the experience in a hammam. We sincerely recommend visiting this piece of paradise.
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• 10
A good, large complex, there are a lot of guests - the number of rooms is huge, but almost everything is occupied. A rich entertainment program in the evenings, we rested at a time when there were no performances by guest stars, so in the evenings the entertainment team or a local group from Mriya entertained.
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A good, large complex, there are a lot of guests - the number of rooms is huge, but almost everything is occupied. A rich entertainment program in the evenings, we rested at a time when there were no performances by guest stars, so in the evenings the entertainment team or a local group from Mriya entertained. Nevertheless, it was interesting, we watched dance performances a couple of times in the amphitheater, went to a disco in Foster, such a calm resort life. Daytime on the beach. In principle, everything here is provided for a good rest, the quality pleases.
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• 4
• traveled 5 years ago
When I checked into Mriya, I was presented with a discount coupon for facials at the hotel's spa. Naturally, she could not use it. I chose the Gilauronik program, it includes a lot of things, and nutrition, and cleansing, and moisturizing, in full. The spa is very large, and it is cosmetology that is developed.
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When I checked into Mriya, I was presented with a discount coupon for facials at the hotel's spa. Naturally, she could not use it. I chose the Gilauronik program, it includes a lot of things, and nutrition, and cleansing, and moisturizing, in full. The spa is very large, and it is cosmetology that is developed. Not all of the masters work - they said that they left for advanced training, it was problematic to sign up for a free place. The procedure is done slowly, everything is neat, they use disposable napkins, the devices are sterile, there are no complaints about the quality of work. I liked the procedure myself, the cosmetics are not bad, my reddish skin after sunburn has acquired a brown tan color) So I recommend it to everyone.
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