Куда мы попали и за что? Where are we and why?

Booked by phone, without prepayment - class!
They promised: a room with a balcony, a swimming pool, wi-fi, treatment, a superbeach. . .
It turned out - all crap complete!
Room with a balcony on the first floor, with a total area of ​ ​.11 sq. m. for two!! ! It is difficult to walk through it, because it is very crowded. The first thing I could ask is this is not a pantry for a cleaning lady, into which you have already pushed two beds???!! ! To which they answered me - and that - it's normal! I immediately felt thrown 100%... But that's not all!
I asked to change the room - well, here, as always - there are no rooms! I think I'll look for another hotel on the Internet - WI-FI does not work?? ? Why? But we don’t know - something doesn’t work today... It didn’t work for tomorrow either!
Maybe I'll go to the pool then? Nooo, don't go - he only works in winter!! ! And what did you promise me on the phone then? ? Well, they don't seem to understand. . .

Then let's go get some treatment! Yep - NOW!! ! There is a doctor, like even a KMN type... However, his diagnoses turned out to be simple to the point of insanity - This is all age-related! And that's it!! ! Mud requires an appointment and minimal tests? No - the doctor replies - five hryvnia application and nothing is needed... E mine!
Let's go to the beach. Come on - this is a great beach! Wait, who's coming? We are on the beach, we have hotel cards. You are not here, but there... EKLMN !! ! No, we won't go there!
Let's go at least watch TV, otherwise it became quite sad. Well, yes! After 15 minutes the image disappeared!! ! Your mother!
This was the last straw! I will not write how they demanded their money back - not without problems, but they received it.
The next day we found another hotel in the center of Yalta, moved in, and had a happy rest!