Отвратительно Disgusting

Administrator Zara ruined the whole holiday. Our friends room was flooded with water from the pool on the top floor. Called a cleaning lady who came an hour later. Therefore, the room was washed independently - water poured onto the closet with things. They wiped the closet with their towels, for which the administrator Zara scolded in a rude manner and accused of lying, they say 2 drops dripped. We set up our basin - in which we bathe the child. I am quoting this rude person: "they crap the towels", "they lied about the flood", "the cleaning lady said that..... ", "get out of the hotel....". She didn’t even get up herself, didn’t assess the situation and didn’t apologize for ruining the day. In general, unable to withstand the rudeness, we moved out with friends. And the money paid in advance for 10 days was returned in total less for the whole day, she didn’t even want to talk to us, she left, first she dropped the calls, and then turned off the phone. The book of complaints of the concierge at the reception was not given to us and they said that they do not know the name of the legal entity of the organization where they work.
P. S. Rooms are ok with a good view. They clean up badly - they found bottles and hair from previous visitors in the room.
This is our first disgusting experience. Don't repeat our mistakes.