Last year I had a rest in the "hotel" Ai-Todor near the village of Utes, which is not far from Alushta (the owner is Ivanov). And this year they sent me an email. mail an invitation to re-book a room with them and once again relax. Below is the answer I sent them. Draw your own conclusions.....
I have serious complaints about the quality of service in your so-called hotel.
1st - you have absolutely no security in your "hotel", i. e. you are not a hotel, but a passage yard. And I was convinced of this when my family was robbed in your hotel, at night they climbed through the balcony into the room and took out a mobile phone, a bag with clothes, etc. And the owner of the institution, Ivanov, not only to compensate for the damage, but did not even bring an elementary apology. Those. level service.
2nd - the service staff is dishonest, the cleaning lady somehow "by mistake" took out a package from my room with bathing suits, goggles, etc. Also, I forgot to take out the trash. Well done!!!! ! Service at the level!!! ! Until a scandal was thrown, things were not returned.
3rd - it is absolutely impossible to swim in your stones on the beach, you have to go towards the Kharkiv Polytechnic University base. Only there you can normally go into the sea.
Well? Are you short??? ? Now try to convince me that I can rest comfortably and safely with you.
P. S. I think that this letter should also be posted on all sites and forums dedicated to vacations in Utes. I wish you success!
I have serious complaints about the quality of service in your so-called hotel.
1st - you have absolutely no security in your "hotel", i. e. you are not a hotel, but a passage yard. And I was convinced of this when my family was robbed in your hotel, at night they climbed through the balcony into the room and took out a mobile phone, a bag with clothes, etc. And the owner of the institution, Ivanov, not only to compensate for the damage, but did not even bring an elementary apology. Those. level service.
2nd - the service staff is dishonest, the cleaning lady somehow "by mistake" took out a package from my room with bathing suits, goggles, etc. Also, I forgot to take out the trash. Well done!!!! ! Service at the level!!! ! Until a scandal was thrown, things were not returned.
3rd - it is absolutely impossible to swim in your stones on the beach, you have to go towards the Kharkiv Polytechnic University base. Only there you can normally go into the sea.
Well? Are you short??? ? Now try to convince me that I can rest comfortably and safely with you.
P. S. I think that this letter should also be posted on all sites and forums dedicated to vacations in Utes. I wish you success!
Translated automatically from Russian. View original
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