Disgusting hotel with an equally disgusting manager

Written: 19 august 2016
Travel time: 8 — 17 august 2016
Your rating of this hotel:
1.0
from 10
Hotel ratings by criteria:
Service: 1.0
Rested this year with friends in Sudak, took a ticket for 10 days to the hotel "Phoenix" on the street. Border guards, d. 12/1, upon arrival in Sudak, they tried to settle us on the street. Melinikov, as was said, this is the second building of the hotel, moreover, under construction, located on the very outskirts of the city, in the prom. zone, they promised the close location of the sea, which was not even visible on the horizon. We refused to settle there, to which we were told that on the street. Pipes flowed from the border guards, and they didn’t show any evidence and they refused to look at the rooms we booked in a rather rude manner, they returned the money with a scandal, and with their own money + which they returned, we had to look for housing ourselves !! ! A day of rest was lost and the vacation was completely ruined! And after all, we were offered to settle in the so-called "guest house" "Cozy", where there are not houses, but shacks with falling off wallpaper and baseboards, old dusty, UNOPENING windows and cobwebs hanging in all corners! ! ! Moreover, when refusing to live in this place, they were rude. They said that the sea, the beach, the embankment, etc. are nearby. The only lie was not the presence of a nearby Genoese fortress, at the foot of which this so-called "guest house" "Cosy" was located on the street. Seaside. In general, as a parting word to the next vacationers, in no case do not mess with "Phoenix" and "Cozy", the owners are rude and rude, for whom the main thing is to steal money from vacationers and it doesn't matter whether what they promised corresponds to reality. In addition, I want to say about the arrival and departure, organized by "Phoenix" - NO ORGANIZATION, instead of a broken bus that was supposed to take us back, they barely provided several minibuses, the expectation of which was for four hours on bags, as a result, we were late for the crossing , which, like the arrival and departure, is organized by "Phoenix", which also calls itself the "TurKom" company. As a result, we ourselves had to cross and look for our bus, although "TurKom" had to deal with all this. Complete indignation from the rest, but in general, Sudak is a good city, in which it is quite possible to have a great rest. Hotch at the moment I do not advise you to rest in the Crimea, because even after joining Russia there is a COMPLETE SHADOW!! !
Translated automatically from Russian. View original
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