Your rating of this hotel:
1.0
from 10
Hotel ratings by criteria:
Rooms:
1.0
Service:
1.0
Cleanliness:
1.0
Food:
1.0
Amenities:
1.0
I really regret staying at this hotel. . .
We rested in the New World in a wonderful place, but the day of departure frowned... and so I wanted to go somewhere else, because. We had 3 days to spare. At the family council, it was decided to go to Sudak, especially since we were there in 2010, rested on the street. Marine... The memories were the warmest, we decided to come back again.
We arrived, went first of all to "Astarta", because. we were there in 2010 and after reading the recent good reviews we wanted to stay with them.
Unfortunately, there were no free rooms at all and we moved on.
Stumbled upon the Bastion.
They showed us the room, I only went into the room, but didn’t really look into the bathroom. We had 2 children with us, they were already tired and the time was 11.20 the hottest. We paid for 3 days, paid by card. The amount was 2487.02 gr. There was no parking space, although the website states that parking is free for all guests.
We went to Bastion's restaurant for lunch.
Everything turned out to be so tasteless, it was impossible to eat it. The boy waiter in the vest was gloomy and not friendly.
The husband brought the suitcases into the room, and the whole family went into the room. Family of 4.2 adults and 2 children aged 8 and 1.5. And then we realized that this was not the 3rd room at all, there would not be crowded there, the room was a maximum of 10m2. Taking a closer look... they saw that it was simply impossible to be here with children.
The wooden furniture is dirty, in order to move the sofa for my son, you need to move the table somewhere. There was nowhere to move it, the floor was dirty and wet, everything was covered with stains. I went into the bathroom there, in general, tin... the floor is wet... everything flowed from under the shower. The cabin is full of mold, the air in the room and bathroom musty. The TV was turned on, it did not show anything.
Spent a maximum of 5 minutes in the room. it’s scary in general to touch something, only they pushed the table away, because. I couldn't sit on the sofa. Did not use anything at all, no linen or towels.
When the maid Nadezhda came in (brought towels) she immediately hinted at a tip.
We went out to the hotel, and were completely upset...
Swimming pools for children/adults are very dirty. Chaise lounges are not white, but black.
And this territory is for two hotels!!!
Nearby is the Lyon Hotel, and all its residents can use the territory of the Bastion, which is why there is such dirt there, because. two hotels for a small pool and a few sun loungers is too much.
After walking around the territory, it was decided to look for another place.
We went to this Lyon (Morskaya st. 10a). It turned out to be even worse, we were shown 2 rooms. One 3rd, the other 4th two-room. The second room has no window and air conditioning. Very dirty!! ! These two hotels deserve each other!
Literally 5 min. found a great option on the waterfront. We settled in Chaihona in a junior suite, a very large and clean room... a large bed, with clean linen and a bedspread, a large sofa for my son, I didn’t even have to lay it out, built-in wardrobe, bedside tables, TV (showed !!! ), refrigerator, kettle, dishes. The bath is clean (bathroom, not a shower!!! ), plumbing all worked, nothing leaked anywhere. Snow-white towels, toilet paper, soap, and various trifles for care. There is wifi.
The room has an air conditioning system. Fresh and not windy.
They came to the Bastion Reception, they wanted to get their money back, because. We did not use the hotel services. The room was 5 min. For an inedible lunch in their restaurant, we paid.
Immediately, a young man and a blonde lady sang in one voice that the money would not be returned to us, because. we paid by card.
They told me to contact the director Khandetskaya L. E. , she was right there, having heard our conversation with the managers... she ran out into the street.
They said she was having lunch. And to come to 14.00, my husband came up at the appointed time... Khandetskaya did not come up. The managers have already refused the return account, because. they generally do not return for three days of residence. This generally contradicts the legislation of Ukraine. Pure scam!!!
Before taking money from us, the managers did not say anything about it. And this is their direct responsibility.
The husband made an entry in the complaint book and wrote an application for a refund either in cash or on a card within the 3rd term. Because cashless can go 3 days.
I left a review on the official Bastion website, it never appeared there. Also on the official website, the book of complaints is virgin clean.
On August 14, I called the Executive Committee of the city of Sudak, where they gave me the phone number. Nelia Viktorovna. (maybe someone will come in handy 2-26-72) She deals with tourism issues.
I explained our situation to her, she replied that she could call back in 20 minutes.
I called back and they answered that you can say goodbye to the money, return to the hotel and live for these 3 days... and spoil the staff's mood. Why did we need this, if we had already found a wonderful option and did not want to return to this bedbug.
I replied to Nelia Viktorovna that we would report this to the police, asked her for her address and phone number. militia.
After that, Nelia Viktorovna herself called back and said that the issue had been resolved.
On August 16, they returned the money to us, but not all... they took 800 gr. for themselves. for one day of stay +100 hryvnia (supposedly 1% fee).
In short, they stole 900g from us.
The staff itself... managers have no training at all, they do not know how to talk with customers, they do not know how to solve ordinary working moments. To return the money by bank transfer, for them is generally beyond comprehension.
Disgusting approach, I would put the worst rating for this hotel.
I don't recommend staying there!
p. . sy. . For the hotel management. . .
Wait for guests from government agencies!!!
I will definitely write a lawsuit to the court, as well as to the consumer protection society, as well as to the SES.
Luckily, this can be done online in 10 minutes.
I have checks on hand, all this is easy to confirm.
This is an occasion for you to think about how to deceive vacationers !!!
And take care of your work directly, at least for a start, teach your managers to communicate normally with customers and wash your hotel from dirt already !! !
We rested in the New World in a wonderful place, but the day of departure frowned... and so I wanted to go somewhere else, because. We had 3 days to spare. At the family council, it was decided to go to Sudak, especially since we were there in 2010, rested on the street. Marine... The memories were the warmest, we decided to come back again.
We arrived, went first of all to "Astarta", because. we were there in 2010 and after reading the recent good reviews we wanted to stay with them.
Unfortunately, there were no free rooms at all and we moved on.
Stumbled upon the Bastion.
They showed us the room, I only went into the room, but didn’t really look into the bathroom. We had 2 children with us, they were already tired and the time was 11.20 the hottest. We paid for 3 days, paid by card. The amount was 2487.02 gr. There was no parking space, although the website states that parking is free for all guests.
We went to Bastion's restaurant for lunch.
Everything turned out to be so tasteless, it was impossible to eat it. The boy waiter in the vest was gloomy and not friendly.
The husband brought the suitcases into the room, and the whole family went into the room. Family of 4.2 adults and 2 children aged 8 and 1.5. And then we realized that this was not the 3rd room at all, there would not be crowded there, the room was a maximum of 10m2. Taking a closer look... they saw that it was simply impossible to be here with children.
The wooden furniture is dirty, in order to move the sofa for my son, you need to move the table somewhere. There was nowhere to move it, the floor was dirty and wet, everything was covered with stains. I went into the bathroom there, in general, tin... the floor is wet... everything flowed from under the shower. The cabin is full of mold, the air in the room and bathroom musty. The TV was turned on, it did not show anything.
Spent a maximum of 5 minutes in the room. it’s scary in general to touch something, only they pushed the table away, because. I couldn't sit on the sofa. Did not use anything at all, no linen or towels.
When the maid Nadezhda came in (brought towels) she immediately hinted at a tip.
We went out to the hotel, and were completely upset...
Swimming pools for children/adults are very dirty. Chaise lounges are not white, but black.
And this territory is for two hotels!!!
Nearby is the Lyon Hotel, and all its residents can use the territory of the Bastion, which is why there is such dirt there, because. two hotels for a small pool and a few sun loungers is too much.
After walking around the territory, it was decided to look for another place.
We went to this Lyon (Morskaya st. 10a). It turned out to be even worse, we were shown 2 rooms. One 3rd, the other 4th two-room. The second room has no window and air conditioning. Very dirty!! ! These two hotels deserve each other!
Literally 5 min. found a great option on the waterfront. We settled in Chaihona in a junior suite, a very large and clean room... a large bed, with clean linen and a bedspread, a large sofa for my son, I didn’t even have to lay it out, built-in wardrobe, bedside tables, TV (showed !!! ), refrigerator, kettle, dishes. The bath is clean (bathroom, not a shower!!! ), plumbing all worked, nothing leaked anywhere. Snow-white towels, toilet paper, soap, and various trifles for care. There is wifi.
The room has an air conditioning system. Fresh and not windy.
They came to the Bastion Reception, they wanted to get their money back, because. We did not use the hotel services. The room was 5 min. For an inedible lunch in their restaurant, we paid.
Immediately, a young man and a blonde lady sang in one voice that the money would not be returned to us, because. we paid by card.
They told me to contact the director Khandetskaya L. E. , she was right there, having heard our conversation with the managers... she ran out into the street.
They said she was having lunch. And to come to 14.00, my husband came up at the appointed time... Khandetskaya did not come up. The managers have already refused the return account, because. they generally do not return for three days of residence. This generally contradicts the legislation of Ukraine. Pure scam!!!
Before taking money from us, the managers did not say anything about it. And this is their direct responsibility.
The husband made an entry in the complaint book and wrote an application for a refund either in cash or on a card within the 3rd term. Because cashless can go 3 days.
I left a review on the official Bastion website, it never appeared there. Also on the official website, the book of complaints is virgin clean.
On August 14, I called the Executive Committee of the city of Sudak, where they gave me the phone number. Nelia Viktorovna. (maybe someone will come in handy 2-26-72) She deals with tourism issues.
I explained our situation to her, she replied that she could call back in 20 minutes.
I called back and they answered that you can say goodbye to the money, return to the hotel and live for these 3 days... and spoil the staff's mood. Why did we need this, if we had already found a wonderful option and did not want to return to this bedbug.
I replied to Nelia Viktorovna that we would report this to the police, asked her for her address and phone number. militia.
After that, Nelia Viktorovna herself called back and said that the issue had been resolved.
On August 16, they returned the money to us, but not all... they took 800 gr. for themselves. for one day of stay +100 hryvnia (supposedly 1% fee).
In short, they stole 900g from us.
The staff itself... managers have no training at all, they do not know how to talk with customers, they do not know how to solve ordinary working moments. To return the money by bank transfer, for them is generally beyond comprehension.
Disgusting approach, I would put the worst rating for this hotel.
I don't recommend staying there!
p. . sy. . For the hotel management. . .
Wait for guests from government agencies!!!
I will definitely write a lawsuit to the court, as well as to the consumer protection society, as well as to the SES.
Luckily, this can be done online in 10 minutes.
I have checks on hand, all this is easy to confirm.
This is an occasion for you to think about how to deceive vacationers !!!
And take care of your work directly, at least for a start, teach your managers to communicate normally with customers and wash your hotel from dirt already !! !
Translated automatically from Russian. View original
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