Обман и враньё Deception and lies

We rested in the sanatorium "Saki" in August 2018, booked 2 months in advance. During negotiations with the reservation department, they said that there were no superior rooms, but there were economy rooms with ordinary furniture and ordinary repairs, the employee of the sanatorium sent photos, in which everything was really no frills, but quite decent. We agreed, made an advance payment, issued health resort cards and on the appointed day were in the resort, looking forward to a good rest. However, not all of our hopes were destined to come true. The room in which we were settled was not just not renovated, it was run nowhere, in a word, HORRIBLE! Some wires hung on the ceiling and along the walls, sockets fell out of the walls, as for the furniture, it seemed that it had been brought from the garbage heap. The closet, which stood at the entrance to the room, creaked, staggered, the door did not close, every time we entered the room, we were afraid that it would simply fall on us, it was dangerous to use it, so all things were kept in suitcases. The TV did not show, so it was not clear why they put it there. The bathroom is combined, in black mold, the shower tray was at a height of about 40 cm, a border of tiles 15 cm wide (people with problems of the musculoskeletal system are treated in the sanatorium), sagging and rusty, a curtain in black mold. To wash yourself, you had to take a rather wide step “from one hole to another hole”, and when you get out of the shower you need to manage not to break your neck. The shelf above the washbasin is skewed, so you had to store all your creams, pastes, lotions, razors and other accessories in the room, as everything fell off it. With the onset of night, we experienced all the charm of sleeping on old, sometimes sagging, crooked mattresses, with holes and protruding springs. In the morning we voiced claims to the administrator, for which, as it turned out later, we received a standard excuse about the lack of free rooms. They asked to replace at least the mattresses, we were assured that the mattresses would be replaced with new ones. Arriving after the procedures a little earlier, I had the pleasure of watching how this very replacement was made. . The cleaning lady dragged along the dirty floor of the corridor, dragging exactly the same old, dirty, tattered mattress to our room, when she saw me, she lifted it up, pretending not to notice me. After the “replacement” they brought us blankets and said, if it’s not comfortable, lay blankets on top of the mattresses! To my indignation, they said that new mattresses were supposed to be brought today, but the car with them broke down on the road and we were told this tale for 2 days. I just want to say, poor Saki, apparently only 1 car in the whole city, and that one broke down on the way! I wrote a review on the official website of the sanatorium about all this, but for some reason it was not published, but we were offered to move to a higher class room. In which, indeed, the furniture is normal and the quality of sleep is much better (which is very important, because after the massage the whole body hurts), but we decided that cleaning the room should not be a burden. The change of bed linen, which was supposed to be done every 3 days, in accordance with the conditions of residence, for some reason was made only on the 6th day at my urgent request. Separately, I would like to say about the laundry services, in which they wash nothing without washing anything, moreover, black stripes from dirty clothespins appear on white things. When you show dirty, unwashed stains, they show dissatisfaction and answer that they are not obliged to wash anything. When asked what the meaning of your services is then, she grumbled something under her breath and left without explaining anything intelligible. In the dining room, the food was not up to par, but quite tolerable, cutting vegetables, cheese, boiled eggs, pancakes, etc. , you had to take it yourself, at the distribution of the main dishes they brought according to the custom menu, you choose yourself or they bring you an ordinary dish. But if you have early procedures (before breakfast), you can count on what you yourself ordered (or an ordinary dish), everything was disassembled at the distribution in 5-10 minutes after the opening of the dining room. I was struck by the callousness of the administrator in relation to children. On the first day, when we were supposed to determine the table, I noticed that a little boy was standing in front of the steps in the hall and crying, which I told the administrator about, she laughed and answered that the parents must have scolded the boy. Realizing that the employee of the sanatorium was not going to do anything, she herself approached the boy and began to find out why he was crying, it turned out that the child, corny, lagged behind his parents in the confusion, got scared and, not knowing what to do, stood and cried. After that, only the administrator deigned to do something. The pump room with mineral water is polluted (garbage, dirt) and despite the fact that the doctor prescribed us to drink mineral water 3 times a day, we did not drink it in the spa pump room. And, as it turned out later, the water from it could be called mineral with a big stretch. Real natural mineral water is warm, but there it is icy, we drank water in the pump room of the sanatorium. Pirogov. The declared free parking for the guests of the sanatorium is not large and only at the entrance to the sanatorium, if there are no places on it, the car can be parked next to the residence building, but for a fee. The sea is far away, again they promised a bus, which turned out to be paid and you need to book a trip in advance in the excursion department at the dining room. The outdoor pool with mineral water also turned out to be paid, the guests of the sanatorium were allowed free of charge only 1 day a week. Despite all the negatives that we had to face, there are still positives. Therefore, I would like to say separately about the employees of the mud baths and the medical building. Wonderful, sincere people, always with a smile, attention and understanding. If it is possible to accept a patient earlier, they always go to a meeting. Thanks to them for their work, always good mood and health to them and their loved ones! From the staff of the dining room, the girl Alexandra (the waitress) really liked all the guests with great attention, she never mixed up anything in orders, she always wishes everyone a good appetite, even pensioners, always grumbling and not happy with everything, said what a wonderful girl. Sasha, keep it up and our best wishes to you!