Facts only, draw your own conclusions.

Written: 28 august 2018
Travel time: 5 — 16 august 2018
Who does the author recommend the hotel to?: For families with children
Your rating of this hotel:
5.0
from 10
Hotel ratings by criteria:
Rooms: 5.0
Service: 5.0
Cleanliness: 4.0
Food: 6.0
Amenities: 7.0
We booked a room through booking, but after reading negative reviews about building 3 (there are three of them in total), we decided to clarify where we would be accommodated directly from the hotel administrator, where I was assured that only building 1 or 2 was booked. The meeting was not so welcoming. . . The hostess herself told me the following, what 1 or 2 cops, we have rooms there for 6500.10000, and you paid for the Zhiguli (we paid 3500 per day), do you want to get a Mercedes, the hotel is not rubber? ! To be honest, I was dumbfounded by such a reception, and only correspondence saved the situation, as it was a confirmation of their own promises. Reluctantly, the hostess settled us in the promised 2 building (6500 per day) without additional payments. Now, in order: the mattress on the bed counted all the ribs every night; the bed was covered with a large sheet and two warm ones were issued (clothes torn along the edges and two sheets (apparently instead of duvet covers), also gaping with holes); the parquet near the balcony was swollen and frayed; water in the bathroom did not come regularly (maybe 3rd floor or something), so they kept 5l bottles of water; the balcony did not close tightly, so every night. from about 3 am, we tried to fall asleep to the cries of roosters, pheasants and peacocks that were kept in the yard; the air conditioner hangs right next to the bed; the room was supposed to be cleaned in 3 days for 4, and then the bed was changed, but they cleaned it only once and that's it, although I reminded it 2 times, but apparently they decided that for that kind of money one time was enough. In general, our expectations did not correspond to reality at all, therefore, ask for confirmation in writing from the hotel itself, or even better, let them send a photo of the room where they will be accommodated so as not to be so upset! Yes, the sea is nearby, the beach is excellent, the Swedish tomorrow is fine, but it's up to you. I forgot to add - parking is not for everyone on the territory and, according to the same hostess, for those who have many children or who stayed for more than 20 days, and there are not so many places in private nearby parking lots. . .
Translated automatically from Russian. View original