We stayed at the end of June - beginning of July 2015. The location is excellent, the rooms are comfortable, the food is delicious, but the service urgently needs to be improved. The service was so bad that we managed only half of the stay: then they took the money (thanks for returning it! ) And left. And the owners of the hotel (we talked with Vladimir Nikolayevich) did not even do anything to keep us and solve the problems that we voiced to him.
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We stayed at the end of June - beginning of July 2015. The location is excellent, the rooms are comfortable, the food is delicious, but the service urgently needs to be improved. The service was so bad that we managed only half of the stay: then they took the money (thanks for returning it! ) And left. And the owners of the hotel (we talked with Vladimir Nikolayevich) did not even do anything to keep us and solve the problems that we voiced to him. What problems did we have. 1. Lack of hot water (I almost caught a cold while washing in cold water, and even when I complained to Vladimir Nikolaevich, he did not turn on the boiler). 2. Behavior of the gorge: the maid Lina said that cleaning is every 5 days and if we need it earlier - wash it yourself (there is a brush, a rag and a bucket on each floor in the corridor), so if your children spill something on the floor, you will clean up on your own - you will not call the maid. 3. The quality of room cleaning: we waited for cleaning on the 5th day. Lina cleaned the room well, but not the balcony. When we drove in, she immediately said that the swallows built a nest there and this could cause inconvenience. . We did not attach any importance to this: swallows nesting on the balcony are a common thing in the south. But in fact, Lina meant that she would not remove their droppings from the balcony, which was becoming more and more every day! A week later, we lived in the literal sense of the word among the poop: going out onto the balcony, you had to look under your feet. As a result, we huddled in the opposite corner of the balcony from the nest. An unwashed ashtray after this seemed like nonsense. 4. Service in a cafe. The waitress Tatiana is sassy. Cafes ALWAYS take 10% of the order for service. Ok, let: you can not leave a tip. BUT: this very service is NOT always. Over the course of 4 days, we had to go down twice ourselves to get the order: he cooled down at the bar and waited for us to arrive, while Tatiana was minding her own business. When we expressed our bewilderment to her, she rudely replied that we should have warned her that we would be waiting for the order in the cafe, otherwise we would suddenly go to the room! How could she even come up with such nonsense! It sounded especially funny when she didn’t bring coffee, having served us breakfast before that, that is, she knew exactly which table we were at. But in this cafe you can and eat - since there are a lot of good places around, where it is also cheaper. Something else was especially unpleasant: when we complained to Vladimir Nikolaevich, he did NOTHING, did not even apologize. By the way, I can say the same about Vera (the hostess): while it was about money and organizational issues, she communicated promptly and nicely, answered letters, and when I complained about the waitress, she didn’t even apologize for her behavior! In general, both the owners and the staff did not care about the guests: if you don’t like it, roll, others, less pretentious, will quickly take your place. And the worst thing is that this calculation is correct.
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I rested in this hotel with my husband from 08/23/2014 to 09/06/2014. Of the pluses, I can note the location of the hotel relative to the sea. From the hotel to the sea, 5 steps, we opened the balcony door and fell asleep to the sound of the surf. The hotel has its own sun loungers and umbrellas, which is also a big plus and a clean, transparent sea, there are few people on the beach.
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I rested in this hotel with my husband from 08/23/2014 to 09/06/2014. Of the pluses, I can note the location of the hotel relative to the sea. From the hotel to the sea, 5 steps, we opened the balcony door and fell asleep to the sound of the surf. The hotel has its own sun loungers and umbrellas, which is also a big plus and a clean, transparent sea, there are few people on the beach. The rooms are new, modern, spacious, but you should take it only with a sea view!
Of the minuses, this is, of course, a service that needs to study, study and study. The cafe imposes 10% for service, no question, but it would be for what! 35th meridian is the most decent institution that exists in the village (in terms of interior and cleanliness). To go on an excursion, you need to walk and ask to sign me up, then they will tell you if there is a group, then we will go and the tourists walk along the beach and offer all the vacationers to go, we did it ourselves, and we saw how after us the boy walked around collecting people, they say let's go The vacationer should come and they should run after him, go, go, and not do it yourself! And so in the village a quiet and relaxing holiday, young people have nothing to do!
Of the minuses, this is, of course, a service that needs to study, study and study. The cafe imposes 10% for service, no question, but it would be for what! 35th meridian is the most decent institution that exists in the village (in terms of interior and cleanliness). To go on an excursion, you need to walk and ask to sign me up, then they will tell you if there is a group, then we will go and the tourists walk along the beach and offer all the vacationers to go, we did it ourselves, and we saw how after us the boy walked around collecting people, they say let's go The vacationer should come and they should run after him, go, go, and not do it yourself! And so in the village a quiet and relaxing holiday, young people have nothing to do!
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Rested from 13-28.08. 14y. Everything is just great! I liked everything, a wonderful clean hotel, thanks to Vladimir Nikolaevich! Thanks for the delicious food to Nina (especially for the stewed pork with vegetables! ), thanks to Tanya for the service at the bar (quickly and with a smile), thanks to Lina for the cleanliness and order! Girls, I remember you and miss you very much! Special thanks to VLADIMIR NIKOLAEVICH FOR EVERYTHING! Someday I will definitely come back to you! Hello everyone from Izhevsk.
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Rested from 13-28.08. 14y. Everything is just great! I liked everything, a wonderful clean hotel, thanks to Vladimir Nikolaevich! Thanks for the delicious food to Nina (especially for the stewed pork with vegetables! ), thanks to Tanya for the service at the bar (quickly and with a smile), thanks to Lina for the cleanliness and order! Girls, I remember you and miss you very much! Special thanks to VLADIMIR NIKOLAEVICH FOR EVERYTHING! Someday I will definitely come back to you! Hello everyone from Izhevsk. Lena
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