Немного запущено A little run down

We rested in the boarding house Crimean Primorye in May 2012.
Very nice and pleasant park. The boarding house itself is not bad, but there were unpleasant moments in the organization of water supply. Our group lived on the 4th floor of the building near the sea. For 2 days there was no hot water, and we were told that they would do it soon, there would be hot water. When there was no hot water on the 3rd evening, I went to the duty officer and demanded either to solve the water problem today, or to connect me with the director or another person competent in resolving this issue. The attendant was a young girl who called her mother on the phone several times and asked, "Mom, what should I do? "
I insisted on resolving the issue with hot water supply, and heard in response that Uncle Vasya was doing something, but there was not enough pressure, because there was no part that had to be bought after the director’s signature, and the director would be after the holidays, when we actually leave the boarding house already.

I asked to give me the phone number of the director, saying that then our group should be refunded for the lack of hot water.
Instead of the director's phone, a security guard was called to me, who began to ask who I was, where my documents were, and in general, by what right did I sit here and demand something. After my explanations, the guard suggested that I go with him and check for hot water on the 4th floor. And when we got up, lo and behold! hot water appeared.
I got the impression that in the course of my half-hour clarification of the problem at the duty corps, Uncle Vasya played something tricky, twisted it up, and water appeared. Question: why the breakdown was not fixed in time, why the lack of water lasted more than 2 days, why did you have to swear to resolve the issue?