Как в страшном сне Like in a bad dream

we live in Simferopol and twice a year we go on vacation to the sea for a week, and now with my daughter we decided to relax before school, we chose a very beautiful place Gurzuf booked a room in advance Nikolaev cottage suite right near the sea, everything was just super until my sick my daughter has a temperature of 39, of course I called the administration, where they told me that they didn’t have a doctor, they suffered through the night bringing down the temperature and in the morning they decided to go home to Simferopol to get qualified help, they called a taxi with the intention of leaving quickly, but it wasn’t there, for the remaining two days of rest, they refused to return the money to us (2000 UAH - not enough for me), arguing that there is no reason (i. e. , the temperature of 39 is not a reason for them), tried to persuade for these two days that my relatives are also a refusal, and in a boorish form by the head of the marketing department.
The director was not there, I was offered to wait for who knows how long the director (with a sick child in a taxi).
In complete desperation, I simply left for Simferopol with nothing, thinking that the health of the child and my nerves are still more expensive than 2000 UAH!

Dear management of the Gurzuf branch of the Zhemchuzhina Crimea sanatorium, I beg you to reconsider your policy regarding vacationers, you got such a wonderful place and in my opinion - in vain! Tourists! I wish you not to be in my situation!