Отличный отель, но есть "НО" Great hotel, but there is a "BUT"

I am writing not on my own behalf, but on behalf of our entire company. We happened to be in Evpatoria in July 2010 on business matters. I must say right away that our company consisted of 11 people, including 8 high-ranking persons from the USA. The choice of the hotel came quickly enough - judging by the photos posted on this web page and the characteristics, the hotel was what we needed. Unfortunately, when checking in, everything turned out to be far from so cloudless - our group was settled for exactly an hour (!!! ) and for an hour, tired after a long journey, people had to crowd at the reception, waiting for the hotel staff (2 people) to scan their passports, give coupons for breakfast and will collect (except for the standard payment for rooms) 100 UAH. from the nose as a refundable deposit. But the most unpleasant thing was that even with a fairly late check-in (at 18.00), two rooms out of 11 were never cleaned!! ! Moreover, at the reception, of course, they did not know about this. A very unpleasant feeling... to enter a musty room and see a crumpled bed on which someone slept before you and you will soon have to sleep in the same place. The reception did not think of any "moral" compensation : ). The breakfast is quite decent, but the pass system actually smacks of "savdepia". But most of all I was struck by the "helpfulness" of the staff at the reception during check-out. Having already received the lesson of a long check-in, we asked to prepare all the documents for the check-out in advance, but since some of the rooms were paid by bank transfer, our request was also partially ignored - the "previous" shift at the reception "forgot" to prepare the documents, which resulted in another half an hour "just me". . .
SPECIAL THANKS for the magnificent bar "Panorama". This is a divine interior! It is great!