Vacation was ruined.

Written: 11 october 2012
Travel time: 23 — 29 august 2012
Who does the author recommend the hotel to?: For business travel; For recreation with friends, for young people
Your rating of this hotel:
3.0
from 10
Hotel ratings by criteria:
Rooms: 2.0
Service: 3.0
Cleanliness: 2.0
Food: 4.0
Amenities: 6.0
We "rested" in this hotel with a 3-year-old child and a grandmother. 2-room suite. . . Upon arrival, we liked everything very much: things were brought in, settled quickly, beautiful halls, a room for 3+, but we were not particularly upset. Sea, sun, LUX! First of all, we went to the pool.
It turned out to be terribly cold and there is a constant draft, wind, as in the open sea. Another surprise is lunch: there is no children's menu in the hotel restaurant, there is nothing to feed the child at all. Like a family hotel. Then we went to the sea and it turned out that there is a sea in the hotel area, but there are no beaches. What is presented on the embankment cannot be called beaches: huge stones at the entrance to the water, mud. We went to the Oasis or the Cote d'Azur, it's very good there, but the road was tiring. In the evening we ordered dinner in the room and went for a walk. The surprise was waiting for us when we returned to the room. All children's dishes (I specify, they were washed) and the entire floor in the hallway of the room were covered in ants. Imagine, the baby spoon was not visible, because. She was covered in these insects. I went to the reception. . . they said they'll take it away now. . . they took it away. . . the next day the same thing. I already swear at the reception, to which they told me "If you want, leave", I say "I want". I was informed that we can leave the room earlier, but we will be charged a penalty for the lost benefit in the amount of 1 day. To be honest, I was still ready to pay them extra, just to leave this HELL embassy on EARTH with my family.
My advice to you is don't waste your money on this 2* motel. All the pluses of the interior are overshadowed by the indifference and rudeness of the staff, both at the reception and the senior manager.

In order to be objective, I will write "+" hotels, there are not many of them, but they are:
1. Breakfast buffet. The only food in the hotel that could feed a child (cereals, sausages, pasta, pastries). Not Turkey, of course, but very good, against the background of everything else.
2. When I spoke about the rudeness of the staff, this in no way applied to the restaurant staff (waiters, bartenders). They could always warm up food for the child, they were very polite, they always tried to help. Im 5+
3. Children's labyrinth (for a fee) and playground (free). These two objects were very helpful, because declared children's animation, nothing at all. They work with children 9-11 years old, everyone who is younger does not exist for them.
Here, it seems, is all...
Translated automatically from Russian. View original