Your rating of this hotel:
6.0
from 10
Hotel ratings by criteria:
Rooms:
5.0
Service:
5.0
Cleanliness:
7.0
Food:
7.0
Amenities:
6.0
Under-inclusive.
We returned from the “Golden Ear” with mixed feelings. Despite the bright promises on the site of the sanatorium, the real situation turned out to be somewhat different.
No, of course, everything is in place - a well-groomed park with a large number of statues, flower beds, fountains, and swimming pools, a large medical center, three meals a day, entertainment, a transfer to the beach... BUT! Whether it's at the end of the season and the staff is tired of entertaining, or I'm picky, I don't even know.
As you know, the devil is in the details.
So, about the details in more detail:
Detail number one - when prepaid, I asked to notify me that the money was received (well, I'm such a scrupulous person). Yeah, I dispersed - if I hadn’t called back myself, I would have been waiting for information.
Detail number 2 - when clarifying the payment, she asked if cocoa was served in the restaurant - our child usually starts the day with it. The employee hesitated (the option - let me find out and call you back or you will dial me in 15 minutes did not occur to her) and said that there was no cocoa, but there was milk. Guess what we saw on the children's table on the first day - that's right, a jug of cocoa. Why we pearled our own remains a mystery to me.
Detail number 3 - upon check-in, we clarified that we had not had an organized vacation for a long time and asked to tell us more about the rules. During the 30-second introductory story, we did not learn that sanatorium-and-spa books must be taken to the restaurant, that in exchange for them they give sports equipment. A minute question - but alas, again a miss. By the way, guests' bracelets are not always pleasing with normally processed edges - sometimes they cling to clothes and skin with “waves”. And the ring with the key regularly clings to the pocket.
Part number 4 is the number. For example, it’s strange to me that when positioning the establishment as three stars, there is no branded soap and shampoo in the room. The room has a hair dryer, a safe, a refrigerator, and air conditioning - and simpler soap, toilet paper “with sandpaper”, and the complete absence of shampoo and air freshener... And there is not even an internal telephone - call the reception and ask why not the heated towel rail is impossible, you need to go down from the 12th floor, wait at the reception and get an answer in 15 seconds. By the way, if someone, God forbid, becomes ill, they will have, again, like Maresyev, to crawl down in the elevator, because there is no way to call, for example, a nurse who is on duty around the clock in the building. A room with cheap furniture, faceless - on the wall, except for a couple of spots in the most visible place, there is no picture or photo. It seems to me that a “Comfort” room cannot include a non-functioning heated towel rail, a leaking shower and a washbasin in which cold and hot water are mixed up. In addition, on arrival we found that the extra bed for the child was not dismantled and unmade - we had to learn gymnastics, trying to squeeze it into an empty seat - for more “Comfort”, obviously.
Item number 5 - USSR bar. Gentlemen, as the joke said, “Jews, do not spare tea leaves. ” I have never drunk such disgusting coffee, and even for 15 UAH. . . For the same money, you can drink coffee three times tastier and more aromatic at the Radisson on the embankment. Moreover, the cleaning lady, as in the bar of the USSR, while you are drinking coffee, will not start poking your feet with a mop with an air of “why are you sitting here”. We took the hint, the bar was ignored.
Part number 6 - food. It seems that everything is tasty, satisfying, not restaurant-like, in a canteen style, but nonetheless. Not very diverse, sausage and sliced cheese are simpler, but edible. But coffee and tea - sorry, slop, saved only lemon. The option - to bring your own and dilute it with boiling water was out of the question, because the cooler in the dining room does not work. It was amusing that the wild rose was served in a closed jug, and hot (at first) milk - in an open one. Regarding the menu - one more question - how dietary is it. One of the dinners included pea soup and borscht with beans at the same time. For me, for example, legumes are categorically contraindicated, and there were two options - to eat a child from the children's table or be left without liquid. I did not notice mashed soups and light broths as an alternative. And whether burnt peppers and cheesecakes fried on only one side are dietary is also an open question. But thank you very much for homemade kefir, delicious mashed potatoes and rice in different variations. And a request - to decipher the names - for example, "Ussuri cutlets" turned out, oddly enough, to be fish...
Item number 6 - treatment. The case makes an impression. But - gentlemen, as a psychologist I will say - these terrible black abstract paintings on the walls are unlikely to contribute to recovery, they are simply depressive. Despite the end of the season and little employment, doctors are not eager to protect our health. My sore throat was noticed by the masseuse, and not by the doctor at the reception, who opened her mouth and checked her throat. The orthopedist checking the posture through a shirt also made a lasting impression.
Part number 7 - animation. I called it “re-animation” because the pioneer with a DJ, who regularly tried to stir up the rest of the vacationers, obviously did not cope with her task, despite the change of costumes. Bad, inaccurate and incompetent. One Halloween was worth something - five pictures of pumpkins on the doors, an attempt to build the kids into some kind of teams according to the principle - two do, thirty watch... and dance, because the “building” did not work out. “Involving” adults in cocoa with the question “You don’t sing” is not even funny. Extremely poor in content, poor in content (again, I’m leaving at the end of the season) and everything is somehow sluggish - they didn’t gather the kids for “Mafia” - they were too lazy to do something else, they just dismissed it, the program costs one time of the event - it may not be there or it will move for half an hour - and no one cares that the vacationers have other plans. The excursion to the Beketovs' house warmed my soul, but "Kolos" has nothing to do with it - everything there was punctual, full and with soul.
Part number 8 - check out. Again, we asked ahead of time at the reception - how we rent a room. "Either the messenger, or the key to us - and that's it. " In the morning, the maid was not found, they took things to the reception, handed over the key. And - not all! We have to wait for the maid to take the room. We sit, wait - “it's literally 5 minutes”. We waited 15 - they came up again, and with us the lady from the reception calls the maid to find out in 15 seconds that everything is in order. Tell me, could we have not marinated us in the hall - we would still leave things and would return for them...
To be honest, we haven’t had time to visit either Turkey or Egypt yet, we hoped to learn all-inclusive in Ukrainian. This is how it turns out that all-inclusive turned out to be under-inclusive.
We returned from the “Golden Ear” with mixed feelings. Despite the bright promises on the site of the sanatorium, the real situation turned out to be somewhat different.
No, of course, everything is in place - a well-groomed park with a large number of statues, flower beds, fountains, and swimming pools, a large medical center, three meals a day, entertainment, a transfer to the beach... BUT! Whether it's at the end of the season and the staff is tired of entertaining, or I'm picky, I don't even know.
As you know, the devil is in the details.
So, about the details in more detail:
Detail number one - when prepaid, I asked to notify me that the money was received (well, I'm such a scrupulous person). Yeah, I dispersed - if I hadn’t called back myself, I would have been waiting for information.
Detail number 2 - when clarifying the payment, she asked if cocoa was served in the restaurant - our child usually starts the day with it. The employee hesitated (the option - let me find out and call you back or you will dial me in 15 minutes did not occur to her) and said that there was no cocoa, but there was milk. Guess what we saw on the children's table on the first day - that's right, a jug of cocoa. Why we pearled our own remains a mystery to me.
Detail number 3 - upon check-in, we clarified that we had not had an organized vacation for a long time and asked to tell us more about the rules. During the 30-second introductory story, we did not learn that sanatorium-and-spa books must be taken to the restaurant, that in exchange for them they give sports equipment. A minute question - but alas, again a miss. By the way, guests' bracelets are not always pleasing with normally processed edges - sometimes they cling to clothes and skin with “waves”. And the ring with the key regularly clings to the pocket.
Part number 4 is the number. For example, it’s strange to me that when positioning the establishment as three stars, there is no branded soap and shampoo in the room. The room has a hair dryer, a safe, a refrigerator, and air conditioning - and simpler soap, toilet paper “with sandpaper”, and the complete absence of shampoo and air freshener... And there is not even an internal telephone - call the reception and ask why not the heated towel rail is impossible, you need to go down from the 12th floor, wait at the reception and get an answer in 15 seconds. By the way, if someone, God forbid, becomes ill, they will have, again, like Maresyev, to crawl down in the elevator, because there is no way to call, for example, a nurse who is on duty around the clock in the building. A room with cheap furniture, faceless - on the wall, except for a couple of spots in the most visible place, there is no picture or photo. It seems to me that a “Comfort” room cannot include a non-functioning heated towel rail, a leaking shower and a washbasin in which cold and hot water are mixed up. In addition, on arrival we found that the extra bed for the child was not dismantled and unmade - we had to learn gymnastics, trying to squeeze it into an empty seat - for more “Comfort”, obviously.
Item number 5 - USSR bar. Gentlemen, as the joke said, “Jews, do not spare tea leaves. ” I have never drunk such disgusting coffee, and even for 15 UAH. . . For the same money, you can drink coffee three times tastier and more aromatic at the Radisson on the embankment. Moreover, the cleaning lady, as in the bar of the USSR, while you are drinking coffee, will not start poking your feet with a mop with an air of “why are you sitting here”. We took the hint, the bar was ignored.
Part number 6 - food. It seems that everything is tasty, satisfying, not restaurant-like, in a canteen style, but nonetheless. Not very diverse, sausage and sliced cheese are simpler, but edible. But coffee and tea - sorry, slop, saved only lemon. The option - to bring your own and dilute it with boiling water was out of the question, because the cooler in the dining room does not work. It was amusing that the wild rose was served in a closed jug, and hot (at first) milk - in an open one. Regarding the menu - one more question - how dietary is it. One of the dinners included pea soup and borscht with beans at the same time. For me, for example, legumes are categorically contraindicated, and there were two options - to eat a child from the children's table or be left without liquid. I did not notice mashed soups and light broths as an alternative. And whether burnt peppers and cheesecakes fried on only one side are dietary is also an open question. But thank you very much for homemade kefir, delicious mashed potatoes and rice in different variations. And a request - to decipher the names - for example, "Ussuri cutlets" turned out, oddly enough, to be fish...
Item number 6 - treatment. The case makes an impression. But - gentlemen, as a psychologist I will say - these terrible black abstract paintings on the walls are unlikely to contribute to recovery, they are simply depressive. Despite the end of the season and little employment, doctors are not eager to protect our health. My sore throat was noticed by the masseuse, and not by the doctor at the reception, who opened her mouth and checked her throat. The orthopedist checking the posture through a shirt also made a lasting impression.
Part number 7 - animation. I called it “re-animation” because the pioneer with a DJ, who regularly tried to stir up the rest of the vacationers, obviously did not cope with her task, despite the change of costumes. Bad, inaccurate and incompetent. One Halloween was worth something - five pictures of pumpkins on the doors, an attempt to build the kids into some kind of teams according to the principle - two do, thirty watch... and dance, because the “building” did not work out. “Involving” adults in cocoa with the question “You don’t sing” is not even funny. Extremely poor in content, poor in content (again, I’m leaving at the end of the season) and everything is somehow sluggish - they didn’t gather the kids for “Mafia” - they were too lazy to do something else, they just dismissed it, the program costs one time of the event - it may not be there or it will move for half an hour - and no one cares that the vacationers have other plans. The excursion to the Beketovs' house warmed my soul, but "Kolos" has nothing to do with it - everything there was punctual, full and with soul.
Part number 8 - check out. Again, we asked ahead of time at the reception - how we rent a room. "Either the messenger, or the key to us - and that's it. " In the morning, the maid was not found, they took things to the reception, handed over the key. And - not all! We have to wait for the maid to take the room. We sit, wait - “it's literally 5 minutes”. We waited 15 - they came up again, and with us the lady from the reception calls the maid to find out in 15 seconds that everything is in order. Tell me, could we have not marinated us in the hall - we would still leave things and would return for them...
To be honest, we haven’t had time to visit either Turkey or Egypt yet, we hoped to learn all-inclusive in Ukrainian. This is how it turns out that all-inclusive turned out to be under-inclusive.
Translated automatically from Russian. View original
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