Позорит Крым Shame Crimea

We stopped at the sanatorium on October 30.2019 in a family room (building 3.3rd floor). At the reception everything seemed very decent and worthy. Immediately liked the very well-groomed area. And then we got to the room... I have not seen such squalor for a long time: the cheapest used furniture, bedspreads, it seems that from the Soviet past, we were finished off by a worn, stained dirty carpet. Then everything was even worse: a non-working TV remote control, a broken window. The shower room turned out to be even more miserable: the cheapest outdated plumbing, sloppy tiles, a non-working coil, a complete lack of shower accessories. Only disposable soap and towels were provided - nothing else (no shampoo, no gel, no brushes, no slippers)!!!!
I was filled with indignation. I began to frantically look for other options for recreation in other hotels, demanded a refund. The administration was alarmed... As a result, they began to persuade us to stay and settled us in the 1st building in a higher class room for the same money. It was a bit better, but there were no shower facilities either (and is this a 3 star hotel?! ). In general, we stayed.
Another story is the buffet. Yes, indeed Swedish. But! The food is like in a school canteen: no variety, everything is the same, insipid, tasteless, chicken is constantly cooked. For 5 days of our stay there, only once they gave beef and pork. Chicken, chicken, chicken. I won't be able to eat chicken for a month now. The table is poor. If you didn’t come to the beginning of the meal, then in an hour there won’t even be mashed potatoes !! ! We'll have to eat buckwheat and pasta. The children's menu consists of one dish! From juices - only apple. Some compotes!

Now about the pool. On the third day of our vacation, something terrible happened. Some freak shit in the pool. It happened just at the time of our visit. Good thing we didn't have time to swim! They called an employee, she calmly fished this out of the pool... and said that she would now inform the management. And what do you think? It was said that the pool would be crystal clear tomorrow. I asked how this will happen if you do not change the water? I was told that the water would be filtered overnight! Of course, we became indignant and threatened that if they did not change the water, we would call the SES. As a result, the pool was closed for 1 day for maintenance. But no one changed the water! Throughout the day, we walked past the pool and periodically looked into the windows, the lights were off, no one worked there, and the water stood as it stood. The pool was reopened the next day. All this is a complete disrespect for the guests. They spit on us for our own money!
The only thing I liked was the animation. The children had something to do, they really liked the rope park! Animators - well done! Rest is also thought out for adults. Water aerobics, ZUMBA fitness, gym. It's nice and the coach is good. The treatment also seems to be good.
And one more thing: conference halls and pavilions are constantly rented for holding conferences or children's competitions. As a result, in the dining room and on the territory there are dozens of strangers, crowds of rabid children who behave ugly, yell, and a madhouse is arranged in the dining room. The holiday was disappointing. I don't think we will go there again. Golden dishonors our Crimea. Very disappointing.