Ужасное обслуживание, антисанитария, хамское отношение Terrible service, unhygienic, rude attitude

This is a nightmare for an inadequately high price (Turkey and Egypt are better and cheaper). How can you like this hotel? Positive reviews are clearly custom-made or written by the staff themselves!!!
Around 20.00-21.00 on June 24, we left the room on the 3rd floor and found a young woman (40 years old) lying unconscious in the corridor and several vacationers near her. The man lay next to her and shouted "Help, Yulia breathe, call an ambulance, and so on. " The woman was with her little daughter, who was crying and someone forcibly shoved her into the room and told her not to go out and wait. The woman did not breathe, did not move, and began to turn blue. An ambulance was called immediately, but it turned out that during the holiday season there are no doctors in this village and the nearest one is somewhere 25 km away. We waited 40 minutes for the doctor, called back the ambulance several times, but they didn’t even clearly answer us how long to expect. All 40 minutes, the vacationers tried to help her, did a heart massage, artificial respiration, measured her heartbeat (instructions were given by phone by a friend of one of the vacationers - an ambulance doctor), fanned them with towels (it was incredibly hot and stuffy in the corridor). The heart stopped several times, but it was started. Doctors arrived and after 10 minutes they pronounced him dead.
Outraged, then for all this time none of the hotel staff even came up, the woman was simply left to die in the middle of the corridor. The administrators hid on the ground floor and did not take any part, did not help relatives, did not reassure the vacationers. After the arrival of the ambulance, a dead body, not even covered, lay in the corridor. Some vacationers after the shock were afraid to go down the corridor later, even the children saw it.

The service is disgusting, the attitude towards vacationers is boorish, the feeling that you owe them something, and not pay money !!!!
We rested there for almost three weeks in June 2016. Only in the last three days we were able to go out for a walk in the evening (without exaggeration). There are so many mosquitoes and flies on the territory that it was impossible to sit even during the day near the pool. To the complaint to the administrators and the requirement to process the territory, the administrator Svetlana yelled !! ! that there was nothing they could do, they were also bitten. Processed only in the last couple of days of our "rest". This is a violation of sanitary standards, which no one here has heard of.
Upon check-in, we were given cheaper, terrible, shabby rooms. We asked for more expensive rooms with an improved layout. The same administrators refused to accommodate us in them, motivating the employment of the rooms. We were already thinking about moving to another hotel, but we were still given a room on the attic floor. Every day we specifically looked at the number of available rooms, at least 4 rooms were always free!!!!!! ! On the last day, we wanted to extend our room for a fee until 15.00 (since they check out at 10.00), to which we heard verbatim from the administrator Svetlana "Of course not, the rooms are already booked. " I think the reason is that we, for all the shortcomings, tried to contact them, as we were used to other conditions for rest and a different service. We left at the beginning of the fourth and went up to look at the rooms, our room and five more rooms were free!
Cleaning should be every 5 days, but we were only cleaned 2 times in 17 days! No toilet paper, no trash bags.

Nutrition is a separate issue. There are 8 food stalls for a huge hotel, so there are huge queues and there is not enough food. The meal lasts 1 hour, you come half an hour before the end, then there is almost nothing to add, they say it's over. You arrive on time, you stand in line for 15-20 minutes, people came in half an hour and took a queue. There were not enough tables and dishes (always dirty and greasy) for the weekend. People stood and waited for someone to finish their meal and cleaned the dirty dishes themselves. We complained about such conditions, to which the administrator Angelica sent us to eat somewhere on the embankment.
Noisy drunken companies constantly sit around the pool and drink alcohol, and this is during the day when many children bathe there. People without hotel bracelets are walking around the territory, where the administrators and security are looking incomprehensibly.
We were not provided with a receipt or other payment document, I have already sent a complaint to the fiscal service!
You can't rest there. Here you will be provided with rudeness, rudeness, inappropriate conditions and service from the time of the scoop for a lot of money.
If the owners do not replace the staff and do not change anything, then they will stop going to them.