Nice hotel but bad service

Written: 3 august 2019
Travel time: 22 — 29 july 2019
Who does the author recommend the hotel to?: For a relaxing holiday; For recreation with friends, for young people
Your rating of this hotel:
6.0
from 10
Hotel ratings by criteria:
Rooms: 8.0
Service: 4.0
Cleanliness: 6.0
Food: 8.0
Amenities: 7.0
1. The hotel was chosen for several reasons - availability, solid brick buildings on the territory, lack of animators and other noise (every person has individual needs here) didn't want dampness
2 check-in went well early in the morning we were taken directly from the bus station, but I will note a couple of minuses - it was early in the morning, the room we had chosen was not cleaned yet, plus we wanted a sea view, we were given a view of the field, and already when we laid out our things we were told that it was possible with a view of the sea (they could immediately settle there - the building was empty without guests) and in general it was difficult to clean them - we ourselves changed the garbage bags and toilet paper, which we ourselves bought in the store, removed from us, only when we wrote to the manager in viber, because it is unrealistic to find these maids on the territory.
3 meals - good, very satisfying three meals a day from two courses each meal, plus bread and salad or all sorts of cheeses / sausages

MINUS - the boorish attitude of the barmaid or cook, who scolded us as little ones for being late and that they had to heat food for us again, and on the day they missed dinner, they scolded us for it.
4 infrastructure - normally there is a playground type, billiards and a garden with alleys, a lot of tables with benches under umbrellas (not plastic), but the nearest store is 15 minutes walk away, and there is always a queue
5 eviction and general opinion spoiled on the last day
a couple of days after us, a group of tourists from Belarus settled in the building (I have nothing against them)
They were evicted late on the evening of the 28th, immediately after they were evicted, the water supply to the building was turned off, and it would be fine in the morning - supposedly the staff was still sleeping, we went to the sea, but the water did not appear even during the day... none, that is, neither wash nor go to the toilet and the bus is coming soon
a joke was born - that only in this hotel you can feel like a VIP involuntarily, because if you want to be clean, you have to wash yourself with mineral water and wipe your limbs from the sand with wet wipes....
well, lunch on the day of eviction - it was paid for in cash upon check-in to the owner personally, no one gave us receipts and checks in our hands....and on July 29, having come to the dining room, we found out that we had to pay 100 hryvnia per person
naturally, Osipovich disappeared, )))) and no one saw him and he did not pick up the phone))))
I could close my eyes to those 100 hryvnias, to spiders, to a hot room, to poor water pressure and even to the same cleaning - it’s not for me to clean the floor myself and change the bag in the bucket, but alas, all + impressions nullified the last day, because it was very, very unpleasant to go home with a sandy ass and sweaty.
Translated automatically from Russian. View original