I do not recommend!

Written: 23 march 2018
Travel time: 17 february 2018
Your rating of this hotel:
4.0
from 10
Hotel ratings by criteria:
Service: 1.0
Cleanliness: 6.0
Food: 3.0
Amenities: 5.0
Booked a spa for two. After the massage, the guy had pain in the neck, in 2 weeks his condition worsened, then doctors, MRI, manual therapy, and most likely he will need rehabilitation.
Contacted the club and told about the situation. Administrator Christina said that she would consult with management and call me back with an answer. There was no call, during the week I repeatedly called on the phone, but I was no longer connected to Christina, motivated by various pretexts - that she was not on shift or that she would call back later... there was no call, complete disregard of the situation from the side of the administration. I think this is irresponsible on the part of such an institution that takes on services and cannot provide the proper quality and is not responsible for errors and damage caused. The appearance of the service was created due to a beautiful picture, but do not expect quality and customer care there. People are focused on a one-time benefit, they took the money, and then get out yourself. I assume that the situation is the same with other services. If you value your health, I do not recommend visiting this establishment.
Translated automatically from Russian. View original
Comments (2) leave a comment
аватар _533555
_533555

Not defending the hotel, but the massage was most likely not the cause. The young man ALREADY had back problems (but people here are in no hurry to check their health status if there are no critical complaints) and not all types of massage could be allowed.
Massage became, rather, the factor that woke up the problem. By the way, I would not advise you to go for such procedures if you do not have a conclusion from the doctor that everything is fine with your back. Stroking - please, all sorts of pebbles too, if they are not hot, but warm.

Thu, 11 Mar 2021, 06:20
аватар _533555
_533555

Not defending the hotel, but the massage was most likely not the cause. The young man ALREADY had back problems (but people here are in no hurry to check their health status if there are no critical complaints) and not all types of massage could be allowed.
Massage became, rather, the factor that woke up the problem. By the way, I would not advise you to go for such procedures if you do not have a conclusion from the doctor that everything is fine with your back. Stroking - please, all sorts of pebbles too, if they are not hot, but warm.

Thu, 11 Mar 2021, 08:20
аватар