В номере холодно, слышимость жуткая The room is cold, the sound is terrible

When choosing a hotel, they were guided by the location and positive reviews on their website. The "Classic" room corresponds to the photos - cozy, neat in appearance. After checking in, we realized that it was terribly cold in the room, about +15, +16, on the street it was plus 7 during the day, and minus 4 at night. We asked to turn on the heating, to which we were told that the hostess did not allow the boiler to be turned on. Everything that happens in the house is heard: someone moves in and out, what is happening in the next room, etc. The service staff lacks any culture. On a day off at 9 in the morning, I couldn’t sleep, shouting to the whole house: “Galya, where is your mop. ”On the windowsills and the floor in the morning from the condensate of the puddle-river. The site does not post negative reviews. For the money, no service.