Your rating of this hotel:
2.0
from 10
Hotel ratings by criteria:
Rooms:
5.0
Service:
3.0
Cleanliness:
6.0
Food:
6.0
Amenities:
4.0
The site indicates that the sanatorium-resort complex "Victor" has a category of 4 ****. Absolute lie. The usual "accommodation facility", a certificate of categorization hangs in their lobby.
Treatment. The attending physician, who was appointed, first of all began to offer dietary supplements "at affordable prices" that will help you "cope with all ailments", which indicates his incompetence and qualifications. The medical "corps", if it can be called a "corps" at all, is employees in white coats sitting on a bench in the corridor in their free time, not letting go of their phones and vigorously discussing the latest news at the top of their voices. On a day off, when the staff is not particularly supervised, you can smell the fragrant smell of fried potatoes and pickles from the treatment room - a legitimate lunch. The building is being renovated, so builders in dirty clothes walk around it, a couple of times there was a smell of cigarette smoke from the rooms they are repairing.
Number fund. The rooms are clean, cleaning is daily, only shampoo or shower gel had to be begged from the maid, once put on arrival - and that's enough for you. Disposable slippers declared on the website were not available at all. It can be seen that the staff has superficial knowledge about working in a hotel, since again, screams, telephone conversations, in the hotel lobby you can meet a plumber sitting on a sofa, etc. In the corridors of the hotel there are some old beds, carpets in rolls, rags are drying, you constantly shy away from buckets, mops, vacuum cleaners, garbage bags.
Sauna and swimming pool - worthy, included in the price of the room, but the towels were given out torn, it's just-just washed rags (old rags). Apparently, the administration does not know that the pool is visited by the same guests as everywhere else, and linen must match.
Restaurant. The food is normal, the staff is friendly, but here, unfortunately, there was a "fly in the ointment", on the last day the hair refused in the salad.
The hotel is full of tourists from Central Asia and from the countries of the former USSR, in all likelihood, they know little about the service in the hospitality industry, many believe that the relatively low price for accommodation is in line with the level, but this is not so. In any category of accommodation facilities from 1 * to 5 ***** there must be a service and does not mean that if it is cheap, then, accordingly, you will receive "no" services. The hotel administration clearly does not know about this, and if it does, it does not do it.
Treatment. The attending physician, who was appointed, first of all began to offer dietary supplements "at affordable prices" that will help you "cope with all ailments", which indicates his incompetence and qualifications. The medical "corps", if it can be called a "corps" at all, is employees in white coats sitting on a bench in the corridor in their free time, not letting go of their phones and vigorously discussing the latest news at the top of their voices. On a day off, when the staff is not particularly supervised, you can smell the fragrant smell of fried potatoes and pickles from the treatment room - a legitimate lunch. The building is being renovated, so builders in dirty clothes walk around it, a couple of times there was a smell of cigarette smoke from the rooms they are repairing.
Number fund. The rooms are clean, cleaning is daily, only shampoo or shower gel had to be begged from the maid, once put on arrival - and that's enough for you. Disposable slippers declared on the website were not available at all. It can be seen that the staff has superficial knowledge about working in a hotel, since again, screams, telephone conversations, in the hotel lobby you can meet a plumber sitting on a sofa, etc. In the corridors of the hotel there are some old beds, carpets in rolls, rags are drying, you constantly shy away from buckets, mops, vacuum cleaners, garbage bags.
Sauna and swimming pool - worthy, included in the price of the room, but the towels were given out torn, it's just-just washed rags (old rags). Apparently, the administration does not know that the pool is visited by the same guests as everywhere else, and linen must match.
Restaurant. The food is normal, the staff is friendly, but here, unfortunately, there was a "fly in the ointment", on the last day the hair refused in the salad.
The hotel is full of tourists from Central Asia and from the countries of the former USSR, in all likelihood, they know little about the service in the hospitality industry, many believe that the relatively low price for accommodation is in line with the level, but this is not so. In any category of accommodation facilities from 1 * to 5 ***** there must be a service and does not mean that if it is cheap, then, accordingly, you will receive "no" services. The hotel administration clearly does not know about this, and if it does, it does not do it.
Translated automatically from Russian. View original
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