I do not recommend this hotel for a holiday!

Written: 15 july 2018
Travel time: 1 — 18 july 2018
Your rating of this hotel:
5.0
from 10
Hotel ratings by criteria:
Rooms: 6.0
Service: 2.0
Cleanliness: 5.0
Food: 7.0
This 2018, we decided to relax with our mother at the Vesna Hotel and booked superior rooms for three weeks in July. We decided to take the “treatment” package, which includes meals and three procedures to choose from, as they say on the website. I will write as it is in reality, and not what can be read on the home page of this hotel.
From the pros:
1. Diet food (all three weeks are the same).
2. Close location of the pump room.
3. Polite workers (unless they themselves are forced to correct their oversights).
Of the minuses:

1. Inconsistency of the proposed procedures with reality: half of them simply do not exist! The arrangement of procedures is as follows: only three procedures are selected per day, their cost is included in the package. However, the hotel website does not say that two of them must be obtained at the hotel itself and only the third will be provided by the medical center at the Mirotel hotel. Unfortunately, even with two overlay procedures - you can choose only one of them, since the second mandatory procedure, even if you refuse, is oxygen foam, the cost of which is 10/20 hryvnia. This procedure will be forcibly added to your tariff! For some reason, there is not a word about this on the hotel website!
2. Be prepared for the fact that when changing plans: changing the time of procedures, adding other procedures to the treatment plan, for refusing or exchanging procedures, you will have to pay 20 hryvnia each time. You will learn about this only at the hotel itself, when you decide to change something in the schedule. Why there is no information about this on the site is not clear.
3. Despite the fact that the hotel rules clearly state that smoking is prohibited in the rooms and on the balconies, everyone who wants to smoke is quite calm. If you decide to enjoy the fresh mountain air, you will not succeed. Requests to influence the situation by the hotel administration are ignored! The smell of tobacco will be invisible, but very noticeable to fill your room day and night. You have to stay in a room with a closed balcony, and in the heat it will be terrible!
4. If you decide to take a break from daytime activities at night, then this is a problem! Nightlife is in full swing until midnight (there are discos in the hotel opposite until 24.00, and this is every night). The hotel guests also do not stand on ceremony, and after getting drunk, they arrange races one after another in a half-dressed state along the corridor and floors, accompanying the run with a shout. Unfamiliar young people invited to the hotel do not lag behind them. Apparently, the meaning of the word sanatorium is associated with the concepts of debauchery, rudeness and arrogance. Where the hotel security is looking is also a big secret! Oddly enough, they are at their post only during the day, when everything is calm anyway.

5. At the entrance to the canteen, information will be displayed that it is forbidden to enter it in street clothes, take out food, etc. The order is set to follow the employee of the hotel. As I understand it, her function is limited only to finding out the number of a person's room (although not everyone informs her about this). Otherwise, everyone wears what they want and does what they want in the dining room. The rules don't work here!
If you decide to rest and get medical treatment in Truskavets, then you should think about whether such torments as sleepless nights are necessary (for all three weeks we could not sleep, and it was not possible to leave earlier because of plane tickets), missed procedures and irresponsible attitude administration to guests. It is worth paying a little more for rooms in another hotel, but really get everything you came for.
I am very sorry that in the past such a good hotel is turning into a run-down hotel, aimed only at making money with minimal return.
We are very disappointed with the quality of service of this hotel.
Translated automatically from Russian. View original