Отель супер. Но в целом все работает отдельно нет командной работы. The hotel is super. But in general, everything works separately, there is no team work.

Briefly about the pros and cons of this complex.
We were greeted warmly, settled quickly without waiting, things were taken away, for a car 25 UAH. per day parking surcharge. The buffet meals are prepared deliciously, although not a very huge choice as in foreign countries, but home-style and tasty. The staff at the restaurant is friendly, they clean up quickly, but in the morning it turned out that many take only breakfast and it will not be possible to find a place right away. The room is cleaned daily and efficiently. Basically, here are the benefits. And then about the cons. Wi-Fi in the room just sucks, constant breaks. As it turned out, no one will warn you that you need to make an appointment with the doctor in advance, and if this is not done, then you can get an appointment in a day. The doctor's approach leaves much to be desired. Without analyzes, the question is what are we complaining about and from this exemplary treatment. After the appointments of the doctor, you will be given the time of visits to the procedures. The spa area is a separate kingdom that is divided into incomprehensible spheres. To achieve the promised 30 degrees of the pool, it took 2 days to listen to incomprehensible conversations from individual departments that either find it difficult to find a common language or are silent about savings. As a result of long conversations, the temperature of the pool was raised to 27. So do not be afraid to make plugs without them, they finally can't do anything. The restaurant is not open until 23, as it is indicated everywhere, but until 22, and then calling at ten to ten in the evening, I wanted to eat pizza, they said everything was closed and, not to find a compromise, they hung up. Appeal to management, record the communication of staff with customers. For such a feint at work, a fine on the move for repeat dismissal. Especially pleased with the exit. I was with children, as always, you will forget the fees even. And we forgot the food for the road, which was packed in the refrigerator. Not having time to go down to the car, the staff took everything and divided it among themselves, it was some kind of scribe, not to come up to say that they had forgotten. The overall impression is good, but the management still needs to work and work, and not relax the rolls. I will also describe the celebration of the 5th anniversary. At the entrance to the restaurant, they printed a piece of paper on A4 saying come, all the staff typed like water in their mouths not a word that it would be even in the evening. As a result, we came, because I love to read everything, and also the family, and then by accident. Live music champagne cake was for us. Before we had time to go out for a walk, the staff grabbed everything and drove to revel. As a result, the 5th anniversary was celebrated by the staff, and not by the guests, which has a very negative effect on the organization, because the institution positions itself as a holiday for the client, and on the holiday he must have been the client himself, but alas, he was not. Lastly, live music in the evening, once a week, not every day. When changing the conditions, do not forget to change your advertisements, this is more like deliberately deceiving the client. Do not skimp on electronic bracelets and a new program yet, issuing a paper invoice is already the last century and not a Swiss vacation.