Your rating of this hotel:
5.0
from 10
Hotel ratings by criteria:
Rooms:
5.0
Service:
6.0
Cleanliness:
5.0
Food:
5.0
Amenities:
5.0
The impression of the hotel and the level of service is always made up of details. It becomes clear whether they really care about the comfortable stay of guests, and how professional the team manages the hotel. )
Of the shortcomings that cannot be changed:
1. a rather noisy and busy road 20 meters away if the windows of the room overlook the city. (this is the district of Truskavets, as it turned out - the main thoroughfare of the city). Therefore - if it is very important to relax in silence - the room should look at the forest.
2. Strategic miscalculation with elevators in the hotel - 1 small one for 10 floors, 6 rooms in each entrance on the floor! Even in the deep off-season, when the hotel is 30% occupied, guests are forced to wait a long time for the elevator, this is at best, at worst - with us it broke down three times, and people walked together in unison). What happens in the high season and holidays is even difficult imagine.
3. In a fairly new hotel, drains in the sink and bathroom do not work in the rooms, and it is clear that this is not clogging of the drains, but either the wrong diameter of the sewer pipes, or structural violations in their installation. As a result, in the already small and uncomfortable washbasin, there is constantly water almost to the brim, in the process of washing, and ankle-deep in the bathroom in its own soapy water.
From what is still very upsetting: in a hotel where a night's stay costs more than the minimum pension in the country, for 10 hours ! ! there was no water . . and it was not a global accident in the city, but something, according to the administrator at the reception, happened at the hotel level. I can’t imagine how families with small children got out of the situation. If the hotel positions itself as a resort hotel, and not a hostel on the outskirts - this is a state of emergency at the level of the embankment. advice and the issue of reputational risks. Moreover, no apologies were made to the guests for the inconvenience caused.
They also obviously saved on mattresses - they are not orthopedic at all, they are no more than 3 years old, but the springs already mercilessly cut into the body, even if you lie on top of the blanket. so, if you have back problems, you won’t get enough sleep, but on rest and treatment, you must agree, this is important.
What distinguishes "Song" is the territory behind the hotel, where, at the very least, paths are cleared in the adjacent forest, there are benches and lanterns on the trees, so it's wonderful to take a walk and breathe in the air. Hotels in the center, clinging to each other, do not have this.
The food is quite tolerable, you won’t stay hungry, they sin, of course, with the reincarnation of products from breakfast to lunch and from lunch to dinner)) - but they try to camouflage as much as possible). The quality of the products itself is good - nothing stale was noticed.
Very convenient time for breakfast, lunch and dinner - each 3 hours long. In the off-season, this is a huge advantage, you are practically not tied to a feeding schedule - you want to go early, you want to go late. But in the season - alas, this is food in shifts (moreover, there are 3 of them, because the restaurant's capacity is small).
The medical center is quite comfortable, the procedures are of high quality.
2 remarks - the staff is not very friendly, the girls were taught to say "pleasant procedure", but they have a sour expression all the time. The second moment - the young lady the head physician simply mercilessly douses herself with a terrible suffocating perfume. The smell is on the entire medical center and on the entire 1st floor. Sometimes it was simply unbearable to be in the procedures. Nevertheless, apparently, there should be a medical ethic, people come to treat, including respiratory organs and allergies.
Therefore, from all that has been said - a summary - for me this is a hotel only for relaxing in the deep off-season, because. seeing how many processes in the hotel are rebuilt, I suspect that in the high season guests have a completely different level of comfort for their rest, because. it is not designed for maximum load.
Of the shortcomings that cannot be changed:
1. a rather noisy and busy road 20 meters away if the windows of the room overlook the city. (this is the district of Truskavets, as it turned out - the main thoroughfare of the city). Therefore - if it is very important to relax in silence - the room should look at the forest.
2. Strategic miscalculation with elevators in the hotel - 1 small one for 10 floors, 6 rooms in each entrance on the floor! Even in the deep off-season, when the hotel is 30% occupied, guests are forced to wait a long time for the elevator, this is at best, at worst - with us it broke down three times, and people walked together in unison). What happens in the high season and holidays is even difficult imagine.
3. In a fairly new hotel, drains in the sink and bathroom do not work in the rooms, and it is clear that this is not clogging of the drains, but either the wrong diameter of the sewer pipes, or structural violations in their installation. As a result, in the already small and uncomfortable washbasin, there is constantly water almost to the brim, in the process of washing, and ankle-deep in the bathroom in its own soapy water.
From what is still very upsetting: in a hotel where a night's stay costs more than the minimum pension in the country, for 10 hours ! ! there was no water . . and it was not a global accident in the city, but something, according to the administrator at the reception, happened at the hotel level. I can’t imagine how families with small children got out of the situation. If the hotel positions itself as a resort hotel, and not a hostel on the outskirts - this is a state of emergency at the level of the embankment. advice and the issue of reputational risks. Moreover, no apologies were made to the guests for the inconvenience caused.
They also obviously saved on mattresses - they are not orthopedic at all, they are no more than 3 years old, but the springs already mercilessly cut into the body, even if you lie on top of the blanket. so, if you have back problems, you won’t get enough sleep, but on rest and treatment, you must agree, this is important.
What distinguishes "Song" is the territory behind the hotel, where, at the very least, paths are cleared in the adjacent forest, there are benches and lanterns on the trees, so it's wonderful to take a walk and breathe in the air. Hotels in the center, clinging to each other, do not have this.
The food is quite tolerable, you won’t stay hungry, they sin, of course, with the reincarnation of products from breakfast to lunch and from lunch to dinner)) - but they try to camouflage as much as possible). The quality of the products itself is good - nothing stale was noticed.
Very convenient time for breakfast, lunch and dinner - each 3 hours long. In the off-season, this is a huge advantage, you are practically not tied to a feeding schedule - you want to go early, you want to go late. But in the season - alas, this is food in shifts (moreover, there are 3 of them, because the restaurant's capacity is small).
The medical center is quite comfortable, the procedures are of high quality.
2 remarks - the staff is not very friendly, the girls were taught to say "pleasant procedure", but they have a sour expression all the time. The second moment - the young lady the head physician simply mercilessly douses herself with a terrible suffocating perfume. The smell is on the entire medical center and on the entire 1st floor. Sometimes it was simply unbearable to be in the procedures. Nevertheless, apparently, there should be a medical ethic, people come to treat, including respiratory organs and allergies.
Therefore, from all that has been said - a summary - for me this is a hotel only for relaxing in the deep off-season, because. seeing how many processes in the hotel are rebuilt, I suspect that in the high season guests have a completely different level of comfort for their rest, because. it is not designed for maximum load.
Translated automatically from Russian. View original
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