Grand Aleksik is a place for a quiet quality holiday. Who knows how to work, he knows where to rest.
I liked the food, dietary, no frills, but quite plentiful. The ceilings in my room were high, the rooms were large and, perhaps, partly because of this, it was not hot in the room when the temperature outside was about zero.
Filling the room without ostentatious luxury, but decent enough for an inexpensive holiday. There are small comments about the state of technology, furniture: it would not hurt to invite an electrician to fix the sockets, a plumber to fix the leaking toilet tank, a carpenter to fix the door handles. Also, wi-fi did not work on my floor - I had to go out into the hall and catch the network from another floor.
There is no satellite TV on the TV, only terrestrial channels. There was even a digital terrestrial TV receiver in my room, but without extension cords it was impossible to connect it with the TV to a single socket.
Of the minuses - it is located on the outskirts of the city, the city bus runs to the center every 10-15 minutes, walking is not interesting and far away. Of the pluses - the bus station is 200-300 meters away, and in 20-30 minutes you can go to the supermarket "Rukavichka".
We arrived and settled in, but the room, to put it mildly, did not fit the stated category. The handle on the front door of the room is broken, the lock is jammed, all the channels on the TV are of poor quality, a big hole is burned on the table, covered with a napkin, the bed sheet is torn, the door in the shower falls off, and the shower flows. On all these shortcomings the administrator, Lyubov Nikolaevna, advised: - do not spoil to yourself rest, for such money in Truskavets there can be no better. We took her advice.
On the 12th day, the day of our departure, after breakfast, we are called by the administrator and begins to convince us that since the coupons were used in a row, we have to pay extra for an extra day in the boarding house, and pay extra for meals .
We decided to seek help from SuperDeal. At first they said that everything is fine, two coupons are 12 days. But then they changed their minds, and the director of SuperDeal called us and assured us that we had to pay extra, that if we moved out for the night after the first coupon, and stopped again in the morning, it would not be a problem. I wonder if many of those who bought two coupons in a row are going to move out and spend the night elsewhere?
After many clarifications about what we have to pay extra for, when the site clearly states that after buying a coupon you will not have to pay anything extra (and what to pay for when we have never changed our towels or bedding during our stay ), spent nerves and tears, at 12 o'clock collecting things we move out, on the street 8 degrees and it rains, and the train we have only at 19:46.
So we came to some conclusions for ourselves:
1. SuperDeal does not defend the rights of its customers, and in case of disputes, shifts all the blame to them.
2. In the boarding house "Alexik" the attitude to clients leaves much to be desired.
Pros: the rooms are warm despite -17 degrees, water is around the clock (In Truskavets water is on schedule: from 6 to 10 in the morning and from 6 to 10 in the evening), the administrator is polite and pleasant, the rooms are clean, our "suite" was cleaned daily (we rented almost the last 2 rooms: "suite" and our friends - "improved", and when we moved out, new visitors knocked on our room with the question: are we sure we are releasing the intention or, God forbid, we will stay? ), the kitchen is without pretensions, just homemade (although I cook some dishes better), the service is unobtrusive - requests are fulfilled quickly enough, well, they smile politely.
The boarding house is on the outskirts, behind the fence is a forest, beauty! Right next to it is a san. "Dnepr" with its own pump room. You don't have to go far, you especially appreciate it in winter, in the cold.
Cons: our room was on the first floor, at the entrance (we didn’t have to choose), so from the early morning, when people started walking back and forth and slamming the door (the door is without a closer and closes abruptly and loudly), it worked like an alarm clock, and the doors of our room were ordinary, thin, almost like cabinets. Our friends were on the floor above, right almost above the dining room and, as it turned out, it was felt in the form of kitchen aromas due to ventilation.
There is no such service as washing in the laundry (and how do people who came for treatment for 21 days live here? ) And they offered us a basin. Maybe people wash themselves in sanatoriums, I was not interested. quietly and calmly, in the dining room they organized a small festive dinner with a glass of champagne - it was nice. In general, somehow at home and it pleases. Probably, if I come to Truskavets, then again to "Alexic".