The price does not match the quality

Written: 31 january 2022
Travel time: 24 — 31 january 2022
Who does the author recommend the hotel to?: For families with children
Your rating of this hotel:
4.0
from 10
Hotel ratings by criteria:
Rooms: 2.0
Service: 4.0
Cleanliness: 7.0
Food: 4.0
Amenities: 3.0
We booked a "premium" room, the price of which is 3900 UAH.
Initially, they settled in a room on the second floor, it was very hot, it was unbearable to sleep at night, then we were moved to a room on the 3rd floor, which was very cold and uncomfortable, especially after the room where it was hot, our questions were answered that the “smart home” system is distributed evenly, but this is not at all the case, the battery did not work, the water was barely warm, in the end they brought a heater...
There is no NOISE ISOLATION, from the word at all, there are a lot of families with children who cry at night and it seems that you are sitting next to you and rocking... you need to think about this option when resettling people! Because it's impossible to sleep.
As for the kitchen, the staff is friendly, but there is no choice of food, everything is monotonous; drinks are few, coffee tasteless.
SPA... the water in the pool is cold, they write that it is 29 degrees, but knowing how they feel, it is far from 29... a maximum of 22-23.
In general, rest on a tight 3.
Nature, yes, is gorgeous, but alas, it did not save.
Translated automatically from Russian. View original