Ужасно. Полное не соответствие Terrible.Complete mismatch

There are no catamarans, inflatable slides, sun loungers and entertainment for children this year. We have been resting at this base for more than a year. Really like. But this year they were very struck by the rudeness of the administration and the irresponsibility of the staff. The quality of housekeeping is lacking at all. When checking in, the maid asked whether it was possible to check in and whether the room had been cleaned, to which the answer struck a blow, “Why clean here? People have just moved out and the room is clean, I will only change the bedding. ”The room was very dirty, there were several layers of cobwebs and dust on the windows. We had a room with a balcony, on which there is a dining table and, obviously, dirty men's underpants are hanging for more than a week. Asking the maid to remove these underpants as the picture is not a pleasant one was refused. When I called the administrator, the answer was shocking, “What should I control the work of the staff? ” Excuse me, but what are the maids paid for? Who should control them, only complaints from vacationers?? Since there was a storm a few days later, these shorts were blown all over the tour base and all over the balcony. After that, on the penultimate day of rest, I was very surprised by the morning arrival of the maid with a request to move to another building, since this room had already been rented out to other people. Trying to find an administrator to resolve this issue, the door of the administration was locked in front of his nose. Calling the administration, it was said that if you do not move out now, then security will come and take you out along with your things. Such a fun holiday, very disappointed. All of the vacationers heard this conversation, to put it mildly, freaked out and did not burn with the desire to return here again. On this day, not only our room was moved, but also the neighboring ones, only when they were moved to the neighboring rooms of the neighboring building, people sat on the street from 9:00 as they checked out in the morning until 20:00 because the vacationers could not find the keys to their rooms.