Берегите нервы Take care of your nerves

The administrator and manager Natalia is the worst thing that could happen to this place. A pleasant impression of this place was completely spoiled by this particular girl. Apparently, she believes that she works as a pioneer leader in a children's camp, therefore she has the right to build guests according to her wishes and beliefs. Communication skills in stressful and conflict situations, rudeness, screaming and inability to admit one's mistake are completely absent.
In addition, failure to fulfill their direct obligations to control the quality of service: according to Natalia, if you paid for a 3-bed room and exactly 3 people checked in there, it’s normal that the hotel prepared only 2 sets of towels for you (but because you need to take it with you apparently ), and it’s you who should go and demand to give them to you, but she has nothing to do with it, she shouldn’t control it and be responsible for it (by the way, we didn’t wait for the 3rd set).
The change of linen for 7 days of stay did not occur, although it should have been on the 4th. And after talking with this UNDER manager about all the nuances, you will also be guilty and you will be threatened with eviction without a refund!!!

Separate points are non-compliance with quarantine rules, cash settlement rules, consumer rights law and tax evasion. They need to knock out a receipt for payment, and this receipt does not even contain a seal, to which Natalya said: this is how we work. I think the tax police will like this answer.
In general, our "vacation" is over, and the impressions are with us for a long time. Take care of your nerves.