Несоответствие рекламы туроператора реальной ситуации в санатории Inconsistency between the advertising of the tour operator and the real situation in the sanatorium

I have just returned from the sanatorium "Odessky", which for some reason is always advertised as "Lermontovsky", although "Odessky" is listed on the gates of the sanatorium and in the sanatorium book, and "Lermontovsky" has long been in the past, or because , which is located in the lane. Lermontovsky, or due to the fact that there are a lot of negative reviews on the Internet about the Odessa sanatorium.
What we liked:
1. deluxe room in building 6 - all amenities, comfort, very clean, thanks to two wonderful cleaners - Maria Ivanovna and Ekaterina Ivanovna;
2. the attending physician Snisarenko Tatyana Yurievna - a professional with a capital letter, explained everything in detail, prescribed the necessary procedures, advised on any issues;
3. medical base - there is really unique equipment (mechanotherapy, for example) and medical procedures that I have not seen before in other sanatoriums;
4. Responsive and kind staff.
What did not like:

Inconsistency of the advertisement of the sanatorium on this site with the real state of affairs in the sanatorium:
1. The application indicated that we arrive in Ukraine on July 20 at night (at 1.50) and depart on August 2 also at night. They were ready to pay for August 2, despite the fact that they left the sanatorium at 1.30 am (the plane was at 4.05 am), and, of course, on August 2 they no longer lived in it, did not eat and were not treated in the sanatorium. But the firm FOP Kachanivska A. P. issued an invoice for the payment on July 19, citing the fact that we will arrive at the sanatorium at night, and we will not be admitted to the sanatorium until 12.00. In fact, everything turned out to be wrong - people come to the sanatorium (and leave, respectively) at any time of the day, and the sanatorium kindly accepts all vacationers. Therefore, the administrator was very surprised that, thanks to this site and the company, we actually overpaid more than 160 euros for two days of rest.
2. This site https://www. odecca. ru/sanatory-lermontovsky-odessa. htm advertises buffet meals in a sanatorium and displays very attractive pictures. In fact, there is no question of any buffet - even in a nightmare we could not imagine that with food we would get into the Soviet past - with long lines of people resting at the doors of the dining room, wishing to get to the dining room and procedures on time, with trays and "soviet" table food - in large volume and tasteless, when every day in the morning you have a choice of oatmeal porridge - with or without sugar (and very rarely semolina or buckwheat porridge), cutlets or meatballs, mostly with porridge for the second, and assorted from unseasoned vegetables. Plus, soup for lunch, and for the third fruit compote (no tea in the morning and poor quality coffee drink). The management of the sanatorium answered our question about poor catering simply - the staff was reduced to a minimum, since no one wants to work for such a salary, and "girls save" (as I understand it, on the quality of food and service).
3. I quote the site https://www. odecca. ru/sanatory-lermontovsky-odessa. htm: "The sanatorium is located at an altitude of 70 meters directly above the coastal beach area, has a descent to the central beach of the Lanzheron city. " This again is not true, since in order to go down to the beach, you have to go outside the gates of the sanatorium, go around it and then overcome the descent of 210 steps to the beach. It’s not difficult to do it there, but back....If vacationers find a gate on the territory of the sanatorium through which they can quickly go out and get to the beach, or a hole in the fence, then the administration quickly hangs a lock on the gate and closes the hole in the fence - so to speak , "everything for the benefit of vacationers"...

4. The list of medical procedures on the website https://www. odecca. ru/sanatory-lermontovsky-odessa. htm includes Therapy therapy (underwater traction), hypoxic therapy (Mountain Air Cabinet), X-ray examinations, Classes in the pool (hydrokinesitherapy , underwater traction of the spine), but in fact the sanatorium does not offer any of this, referring to the repair work in the sanatorium and other reasons.
5. I quote the site: "All arriving at the sanatorium will be accepted only if they present a certificate of a negative test result for COVID-19 (by PCR / ELISA immunoglobulin type M), a rapid test for SARS-CoV-2 Ag or by the PCR method. " We have vaccination passports, but FOP Kachanivska A. P. to our question about the need for an additional test for COVID-19, she confirmed that it is needed, and without it we will not be admitted to the sanatorium. We passed such a test at home and paid an additional 74 euros for two, and when we arrived at the sanatorium, the administrator who registered us was surprised by such requirements, saying that a vaccination passport is enough for the sanatorium.
Thus, thanks to the misleading advertising of the site https://www. odecca. ru/sanatory-lermontovsky-odessa. htm, we overpaid more than 200 euros and did not get what we expected when buying tickets from them.
The end result was a ruined vacation. And we understand that you can not believe this advertisement!