Low level of service, does not match the price

Written: 20 july 2018
Travel time: 9 — 20 july 2018
Who does the author recommend the hotel to?: For families with children
Your rating of this hotel:
2.0
from 10
Hotel ratings by criteria:
Rooms: 4.0
Service: 1.0
Cleanliness: 6.0
Food: 3.0
Amenities: 6.0
Just a terrible Administrator Larisa works in the resort
When checking out, the grandmother and the girl were delayed for 10 minutes, left at 8.10, on the eve of departure they were not warned about a new arrival at 8.00 - Larisa calls with threats and screams, which will now make everyone feel bad. How can you keep such unbalanced people in the administration of the Sanatorium?
The administration should be able to resolve the conflict and get out of any situation correctly, and not to grind at any trifle
In place of the Directorate of the sanatorium, I would have trained staff or hired more polite people to work
Until 2018, we went to the Sanatorium. Gogol for 5 years in a row, after this case we will consider other options, as the price level is growing, and the service remains at the level of the 90s
Translated automatically from Russian. View original