УЖАС ! ХАМСТВО ПОСТОЯННЫМ КЛИЕНТАМ и ЖЕСТОКОЕ ОБРАЩЕНИЕ С ДЕТЬМИ ГОСЬЕЙ ОТЕЛЯ!!!!! HORROR ! RUDE TO LOYAL CUSTOMERS AND ABUSE TO CHILDREN GUEST OF THE HOTEL!!!!!

I'll tell you in order so that everyone has a WARNING!
I learned about this hotel from the positive reviews on Booking in 2017 and became a regular customer (my daughter liked it there she was then 2.9 years old) despite the WEIGHTLY DISADVANTAGES in my opinion:
one). The water in the shower stinks horribly of sewerage and has VERY little pressure;
2). LUXURY CLASS rooms (long time in need of repair): the bed is cracking (not comfortable to sleep) - this also applies to the STANDARD rooms, the lighting is bad, the pool is TERRIBLY CHLORINED AND COLD, the sauna is open until 20.00 (in the profile it was said that it works until 23.00),
3). HOTEL DIRECTLY NEAR THE ROAD (which is very inconvenient AND DANGEROUS for children!!!
But my daughter liked the waitress girls and at that time (September-October-November 2017) the toy room.

AND THEREFORE WE COME THERE (we live in Kyiv ourselves, but rested at a dacha in the Poltava region and therefore chose Mirgorod to change the situation) more than 12 times (and each of which is from 2 to 3 days). And my daughter wanted to go to Otte for her birthday (she has it in July 2018).
AND WE went, BUT HOW WE WERE DISAPPOINTED AND GRATED (to put it mildly) this time, judge for yourself:
one). We arrived at my daughter’s birthday in a festive mood (daughter is all joyful), it was hot (July 12.2018) and we decided to change clothes and go to THEIR (OTTE) BEACH, and it all started from that.......
2). No one warned us that you can’t swim there (that you can only fish and feed ducks there), since there, near the shore, you can CUT your legs INTO SHELLS, WHICH JUST STICK FROM THE WATER AND THEM "like stars in the sky", darkness -dark, then a little deeper than HUGE SIZE PIECES OF CONCRETE (obviously they forgot to remove construction debris), algae all around (although they could have cleaned it, it's not so difficult), - THANK God my child was in special shoes for swimming (otherwise like I would cut the legs)...
3). Instead of providing at least elementary assistance (to help get out of the water and offer Zelenka), a MAN on their (OTTE) beach (at that time I didn’t know how to address him, what was his name, he DID NOT SAY AND no one has badges at all), THIS MAN STARTED SCREAMING AT ME, OFFENDING ME in the presence of a child (let's say go here, look for a beach where you want, what are you stuck here..... and I'll paraphrase the words of this "man" so as not to say all that "garbage and dirt" that was "poured" on me and my child.... ;
4). At my request to remove the algae (so that the child could swim, as it was hot, and I simply physically could not go to the Mirgorod Sanatorium to the beach (because I cut my legs there on their beach), the same "man" began to simply wave a rake in front of his nose and mother me for what the light is only worth............ NIGHTMARE!
5) I took the child and just ran away from this NEURO-SOCIOPATIC BAD.
6). What the administrator later found out, she told me that THIS "man with a rake" is THEIR OWNER OF THE VILLA !!!!!!!

I JUST WAS at a loss that the owner of such a "calm place to relax" (as they position themselves) would be such a boss who allows himself to be rude to a WOMAN IN THE PRESENCE OF A SMALL CHILD AND STILL REGULAR CUSTOMERS, and even no one apologized in the end.....
In general, what will I tell you at the end of my story, Dear travelers, vacationers, IF YOU WANT TO SPAR YOUR MOOD AND NERVES already shattered and torn at work, then "welcome to the OTTE", where CONTINUOUS HYPOMERISE AND UNCLUDED RUDENESS reigns (I'm more there not a foot, SAFETY AND the smile of a child, and not tears of fright from the "uncle with a rake" - I DO MORE!