Maybe everything was in order and beautiful here before, but my husband and I also expected cleanliness, beautiful interior and high service at high prices when checking in. Apart from a convenient location in the city and an old atmospheric building, there was nothing else we liked. Poor, modest in terms of convenience and dirty.
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Maybe everything was in order and beautiful here before, but my husband and I also expected cleanliness, beautiful interior and high service at high prices when checking in. Apart from a convenient location in the city and an old atmospheric building, there was nothing else we liked. Poor, modest in terms of convenience and dirty. Terrible mattresses, it was impossible to sleep. The pillow has not been changed for a long time, it is better not to look under the pillowcase. And it looks like they didn't clean up in front of us. We asked the maid to clean it up, but she went over it with a broom and a rag, as if on purpose. Dvortsovy upset us. . .
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Good afternoon! My story is addressed to those who wish to visit the Palace Hotel, as well as to the AUDITOR program and directly to Olga Freimut. So, going on a business trip to Kirovograd, for some reason I decided to choose the hotel recommended by the "Inspector" program. Although friends offered Reikartz or Aeropol !!! Finding the phone number of the hotel "Palace" on the Internet, I called and booked a room for 2 for 420 UAH.
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Good afternoon!
My story is addressed to those who wish to visit the Palace Hotel, as well as to the AUDITOR program and directly to Olga Freimut.
So, going on a business trip to Kirovograd, for some reason I decided to choose the hotel recommended by the "Inspector" program. Although friends offered Reikartz or Aeropol !!!
Finding the phone number of the hotel "Palace" on the Internet, I called and booked a room for 2 for 420 UAH. without prepayment.
Arriving at the hotel, we hurried to immediately take the money. Having provided a plastic card, the administrator asked if we had any cash, because. their terminal is not working. I said that I only have a card, and he tried to withdraw money through the terminal. The terminal hung, and the administrator wanted to try again, but I said wait, maybe "the connection is bad. " After a couple of seconds, the check came out. It's good that I didn't let you withdraw 420 UAH a second time!!!
I tell further.
We are taken out into the yard, the impression is immediately negative, because. construction is going on in the yard, hard workers are knocking and making noise. And the windows of the rooms overlook the courtyard.
They take you to room number 2. A long room, like a carriage, gloomy and dark. There is one double bed by the window and another single bed closer to the exit.
Bed linen - colored, crumpled and sloppy made. Where is that, snow-white, which was shown in the program "Inspector" ???
I ask the administrator why there is a second bed, to which he replies that this is a room with the possibility of sharing a 3rd person (I don’t understand why we need this... )
The receptionist leaves and my wife and I start looking into the room for 42 euros.
There are cracks in the toilet with a finger on the ceiling and walls, the door to the toilet does not close, a crack on the wall where a mirror hangs opposite the entrance doors. The wall is shaking.
When checking in 2 people in the room, there are 1 slippers, 1 towel, and full of negativity.
The question immediately arises, in which room was Freimut and why did she give a recommendation to this hotel ???
I called the administrator, I said go into the room, I'll tell you something and show you. Showing him everything that we saw and saying that we will not live in such a room, he silently moves us to room number 5. We go into the room. The room is smaller but cozier 1 double bed, table, TV smaller (it doesn't matter anymore, because we are for 1 night).
Further we study, the bed reality is colored, wrinkled and it feels like someone in front of us was sleeping in this bed. We close our eyes and try to take a shower, because. just off the road. In the shower in the cubicle, the doors of the shower cubicle do not close, in general they are simply broken. I tried to fix it myself - no, it did not work!
The wife begins to bathe and one more news, the water does not go away. Those. she stands bone-deep in soapy water.
I'm starting to type and I'm starting to get nervous. Money paid for a service we haven't found yet. . .
I open the closet - 1 bathrobe hangs, which stinks of borscht. I don't get it, is this a joke????
It's October, it's raining and damp. I try the battery - cold. I called the administrator, I asked what happened to the batteries, whether it was heating or not. To which he replied that the heating is turned on by time, I ask you to turn it on now, because. it's cold in the room. He says it's included, but it's still cold in the room. Then he calls back, apologizes and says that they recently launched an autonomous system and therefore there may be problems in heating. This is not happy and I go to the "reception" (if this place can be called that).
I come and say, in room 5, it's cold, the bed is wrinkled, 1 set of slippers and towels, a dressing gown that stinks of borscht, a broken shower stall, and a clogged drain in the shower. I ask you to give a normal number, or return the money and we are going to look for another hotel.
To which the administrator with a calm face says that there are more rooms for 420 UAH. no, there is only deluxe. If we do not mind paying the difference from 770 UAH, then we will be accommodated in another room. I started to get nervous. And he asked to return the money, because. I'm not going to pay the difference. I told the administrator that I was waiting in the room for a solution. The administrator said that he would call the owner of the hotel and find out what he should do.
After 5 minutes, he returned and said that he would put us in another room at no extra charge.
We were placed in room number 6. I went there and asked the administrator if everything is fine and everything works?? ? He said yes. Ok, we are moving to this room, because. There is no more time and you need to go to a meeting. Leaving room number 5, some electrical wires were already hanging in the corridor overhead. Came to room number 6.
The bed is finally white, visually everything seems to be fine. It's cold in the room. One battery is barely warm, the other is cold. Minus, the "throne" in the toilet staggers, the lid and the rim on the toilet bowl are yellow, despite the fact that the toilet bowl is white. The flow of water is still barely there. Clogged. A caterpillar was crawling on the ceiling in the room.
All also 1 set of slippers, towels and 1 bathrobe. The room is really cold.
I go to the administrator, I ask to solve the problem with heating, to issue another set of towels. I can handle the caterpillar myself, although the ceilings are 3 or 4 meters high.
They brought towels. In the battery, it turns out that it was necessary to open the water inlet and outlet valve. I figured it out myself, because. no one could help me. The administrator suggested raising the tulle and curtains to make it warmer from 1 battery)))
In the evening, when we returned to the hotel, half of the letters are not lit on the hotel's advertisement. In the morning, workers who work at a construction site interfere with sleep.
And for the "final" 3 more points:
1. I called the administrator and asked if there should be water in the room, where is it? He says, what is not on the table?? ? I say "No! He says, then I can bring you a teapot!! ! I say no thanks. Now a friend will bring me normal water from the store.
2. In the morning, when we were going to leave, packing our suitcase in the room, I found a tampax under the battery (thank God it was sealed). But this is what rudeness, disrespect for the client, uncleanliness of the rooms and generally unacceptable attitude. That's horrible! But thank God we are already leaving.
3. In the cozy cafe of Gostiny Dvor, we were served a free breakfast in the morning - cold scrambled eggs, an ordinary, not boiled or fried sausage, stale and dried bread, half a small tomato, coffee and stale buns.
-------------------------------------------------- --------------------
MY OPINION - the hotel is not at all worthy of the name hotel.
Terrible service, cleanliness, service, quality, price, food - yes EVERYTHING is terrible!
I do not recommend visiting this hotel.
I will definitely unsubscribe to the program "Inspector" and personally to Olga Freimut, so that they conduct a second audit and deprive the hotel of the branded award "Inspector Recommends"!
Thanks for attention!
My story is addressed to those who wish to visit the Palace Hotel, as well as to the AUDITOR program and directly to Olga Freimut.
So, going on a business trip to Kirovograd, for some reason I decided to choose the hotel recommended by the "Inspector" program. Although friends offered Reikartz or Aeropol !!!
Finding the phone number of the hotel "Palace" on the Internet, I called and booked a room for 2 for 420 UAH. without prepayment.
Arriving at the hotel, we hurried to immediately take the money. Having provided a plastic card, the administrator asked if we had any cash, because. their terminal is not working. I said that I only have a card, and he tried to withdraw money through the terminal. The terminal hung, and the administrator wanted to try again, but I said wait, maybe "the connection is bad. " After a couple of seconds, the check came out. It's good that I didn't let you withdraw 420 UAH a second time!!!
I tell further.
We are taken out into the yard, the impression is immediately negative, because. construction is going on in the yard, hard workers are knocking and making noise. And the windows of the rooms overlook the courtyard.
They take you to room number 2. A long room, like a carriage, gloomy and dark. There is one double bed by the window and another single bed closer to the exit.
Bed linen - colored, crumpled and sloppy made. Where is that, snow-white, which was shown in the program "Inspector" ???
I ask the administrator why there is a second bed, to which he replies that this is a room with the possibility of sharing a 3rd person (I don’t understand why we need this... )
The receptionist leaves and my wife and I start looking into the room for 42 euros.
There are cracks in the toilet with a finger on the ceiling and walls, the door to the toilet does not close, a crack on the wall where a mirror hangs opposite the entrance doors. The wall is shaking.
When checking in 2 people in the room, there are 1 slippers, 1 towel, and full of negativity.
The question immediately arises, in which room was Freimut and why did she give a recommendation to this hotel ???
I called the administrator, I said go into the room, I'll tell you something and show you. Showing him everything that we saw and saying that we will not live in such a room, he silently moves us to room number 5. We go into the room. The room is smaller but cozier 1 double bed, table, TV smaller (it doesn't matter anymore, because we are for 1 night).
Further we study, the bed reality is colored, wrinkled and it feels like someone in front of us was sleeping in this bed. We close our eyes and try to take a shower, because. just off the road. In the shower in the cubicle, the doors of the shower cubicle do not close, in general they are simply broken. I tried to fix it myself - no, it did not work!
The wife begins to bathe and one more news, the water does not go away. Those. she stands bone-deep in soapy water.
I'm starting to type and I'm starting to get nervous. Money paid for a service we haven't found yet. . .
I open the closet - 1 bathrobe hangs, which stinks of borscht. I don't get it, is this a joke????
It's October, it's raining and damp. I try the battery - cold. I called the administrator, I asked what happened to the batteries, whether it was heating or not. To which he replied that the heating is turned on by time, I ask you to turn it on now, because. it's cold in the room. He says it's included, but it's still cold in the room. Then he calls back, apologizes and says that they recently launched an autonomous system and therefore there may be problems in heating. This is not happy and I go to the "reception" (if this place can be called that).
I come and say, in room 5, it's cold, the bed is wrinkled, 1 set of slippers and towels, a dressing gown that stinks of borscht, a broken shower stall, and a clogged drain in the shower. I ask you to give a normal number, or return the money and we are going to look for another hotel.
To which the administrator with a calm face says that there are more rooms for 420 UAH. no, there is only deluxe. If we do not mind paying the difference from 770 UAH, then we will be accommodated in another room. I started to get nervous. And he asked to return the money, because. I'm not going to pay the difference. I told the administrator that I was waiting in the room for a solution. The administrator said that he would call the owner of the hotel and find out what he should do.
After 5 minutes, he returned and said that he would put us in another room at no extra charge.
We were placed in room number 6. I went there and asked the administrator if everything is fine and everything works?? ? He said yes. Ok, we are moving to this room, because. There is no more time and you need to go to a meeting. Leaving room number 5, some electrical wires were already hanging in the corridor overhead. Came to room number 6.
The bed is finally white, visually everything seems to be fine. It's cold in the room. One battery is barely warm, the other is cold. Minus, the "throne" in the toilet staggers, the lid and the rim on the toilet bowl are yellow, despite the fact that the toilet bowl is white. The flow of water is still barely there. Clogged. A caterpillar was crawling on the ceiling in the room.
All also 1 set of slippers, towels and 1 bathrobe. The room is really cold.
I go to the administrator, I ask to solve the problem with heating, to issue another set of towels. I can handle the caterpillar myself, although the ceilings are 3 or 4 meters high.
They brought towels. In the battery, it turns out that it was necessary to open the water inlet and outlet valve. I figured it out myself, because. no one could help me. The administrator suggested raising the tulle and curtains to make it warmer from 1 battery)))
In the evening, when we returned to the hotel, half of the letters are not lit on the hotel's advertisement. In the morning, workers who work at a construction site interfere with sleep.
And for the "final" 3 more points:
1. I called the administrator and asked if there should be water in the room, where is it? He says, what is not on the table?? ? I say "No! He says, then I can bring you a teapot!! ! I say no thanks. Now a friend will bring me normal water from the store.
2. In the morning, when we were going to leave, packing our suitcase in the room, I found a tampax under the battery (thank God it was sealed). But this is what rudeness, disrespect for the client, uncleanliness of the rooms and generally unacceptable attitude. That's horrible! But thank God we are already leaving.
3. In the cozy cafe of Gostiny Dvor, we were served a free breakfast in the morning - cold scrambled eggs, an ordinary, not boiled or fried sausage, stale and dried bread, half a small tomato, coffee and stale buns.
-------------------------------------------------- --------------------
MY OPINION - the hotel is not at all worthy of the name hotel.
Terrible service, cleanliness, service, quality, price, food - yes EVERYTHING is terrible!
I do not recommend visiting this hotel.
I will definitely unsubscribe to the program "Inspector" and personally to Olga Freimut, so that they conduct a second audit and deprive the hotel of the branded award "Inspector Recommends"!
Thanks for attention!
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Rooms - in the style of the 19th century. The property has its own parking. The view from my room was on the central park of the city. The breakfast was optional.
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Rooms - in the style of the 19th century. The property has its own parking. The view from my room was on the central park of the city. The breakfast was optional.
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