Your rating of this hotel:
3.0
from 10
Hotel ratings by criteria:
Rooms:
5.0
Service:
1.0
Cleanliness:
3.0
Food:
3.0
Amenities:
5.0
If you want to ruin your weekend, then you are here! Here they will make your holiday so that you will definitely not forget it! It's more fun to go to work! Now in order! We came in a large group, all with children (from 1.5 to 15 years old), there were 9 of us. They settled at the wrong time, arrived at 14.30, and out of 4 rooms only 2 were ready! They asked for a refrigerator in the room when booking, they forgot about it, then they carried it for a long time... and you are waiting... We had a gazebo booked for the evening... When I went to the reception to clarify where our gazebo for 9 people was (everyone understands that the campaign is big, so we booked everything in advance), I heard a great answer: "But you don't have a reservation! It's not for us, ask at the restaurant. " What does it mean the reception is not aware of what is happening in the complex as a whole???!! ! I came to the restaurant, and they send me to the reception! This is such a service! After 40 minutes, we still sat down in the gazebo.
We ordered an additional paid service in the form of table setting in the gazebo, if you fry steaks / barbecue, etc. , then the plates become paid))))) They brought paid plates, forks, glasses... without glasses / glasses. . . they asked for bread and compote (which, by the way, is very tasty), they brought it only when I again came to the restaurant with a scandal and the question of where our order was, we wait 1.5 hours !! ! Before that, I asked my 10-year-old son to go to a restaurant and remind his uncle-waiter that we were not fully reserved the table, the child returned with 5 glasses in his hands, which the bartender put between his fingers!!!!! ! What if he fell? This is a nightmare and horror!
The next day, they waited for breakfast for 1 hour, while the choice of breakfast is absolutely primitive, the children refused to eat porridge, because. was tasteless! It was announced at the time of booking that there was a children's menu. Here it is: chicken broth, fruit soup, muffins! ALL! From side dishes: mashed potatoes, fries, grilled vegetables, couscous. It is on the menu, but not available, we heard this very often, for example, the children wanted a burger, but it was not available. In the evening, the administrator calls me, says that they are waiting for me in the gazebo No. 3, in which 9 people can only fit standing up! Again a scandal, again a clarification of the circumstances! I explain that yesterday I already talked to everyone and explained that on the second day of rest we had the same gazebo, the same company of 9 people, in response: "No one told me, we have a shift change, gazebo No. 2 is busy! ". My indignation knew no bounds. After 10 minutes they called back, they said that they had mixed up, the gazebo was booked by us. And they managed to spoil the second evening!
Day three - we are moving out (and thank God, I have never wanted to return home as much as from this miracle complex), when we check out, we are told that the child did not pay for the rent of the boat (board with a paddle))) I don’t remember what it’s called). The administration recorded 1 hour of rent, although the child rode for 30 minutes, and not at all at the time when they actually rented / rode. And now we watch for 30 minutes, looking through the cameras that our child has paid off! Oh, Eureka, the administrator saw that he had paid off!!! ! And when they moved out, something went wrong! I generally have the impression that the whole complex is doing what he himself cannot understand why and for what! There is no communication between the reception and the restaurant... service is 0, nerves are shaking, some kind of eternal misunderstandings...
I came to rest, but it turned out that the whole 3-day vacation was nervous... And yet! No one cleans the rooms during your vacation, they don’t check if you have bath accessories, etc. Come with all your (((((((I brightened up this whole misunderstanding (I can’t call it a vacation) the waiter Ivan, who tried to help us at least somehow)))) Thank him for this! If my friends even offer me here for free to come again, I do not agree! I returned in a terrible mood... here is such a no rest and service offered by Morevel in Tolokuni((((((((((
We ordered an additional paid service in the form of table setting in the gazebo, if you fry steaks / barbecue, etc. , then the plates become paid))))) They brought paid plates, forks, glasses... without glasses / glasses. . . they asked for bread and compote (which, by the way, is very tasty), they brought it only when I again came to the restaurant with a scandal and the question of where our order was, we wait 1.5 hours !! ! Before that, I asked my 10-year-old son to go to a restaurant and remind his uncle-waiter that we were not fully reserved the table, the child returned with 5 glasses in his hands, which the bartender put between his fingers!!!!! ! What if he fell? This is a nightmare and horror!
The next day, they waited for breakfast for 1 hour, while the choice of breakfast is absolutely primitive, the children refused to eat porridge, because. was tasteless! It was announced at the time of booking that there was a children's menu. Here it is: chicken broth, fruit soup, muffins! ALL! From side dishes: mashed potatoes, fries, grilled vegetables, couscous. It is on the menu, but not available, we heard this very often, for example, the children wanted a burger, but it was not available. In the evening, the administrator calls me, says that they are waiting for me in the gazebo No. 3, in which 9 people can only fit standing up! Again a scandal, again a clarification of the circumstances! I explain that yesterday I already talked to everyone and explained that on the second day of rest we had the same gazebo, the same company of 9 people, in response: "No one told me, we have a shift change, gazebo No. 2 is busy! ". My indignation knew no bounds. After 10 minutes they called back, they said that they had mixed up, the gazebo was booked by us. And they managed to spoil the second evening!
Day three - we are moving out (and thank God, I have never wanted to return home as much as from this miracle complex), when we check out, we are told that the child did not pay for the rent of the boat (board with a paddle))) I don’t remember what it’s called). The administration recorded 1 hour of rent, although the child rode for 30 minutes, and not at all at the time when they actually rented / rode. And now we watch for 30 minutes, looking through the cameras that our child has paid off! Oh, Eureka, the administrator saw that he had paid off!!! ! And when they moved out, something went wrong! I generally have the impression that the whole complex is doing what he himself cannot understand why and for what! There is no communication between the reception and the restaurant... service is 0, nerves are shaking, some kind of eternal misunderstandings...
I came to rest, but it turned out that the whole 3-day vacation was nervous... And yet! No one cleans the rooms during your vacation, they don’t check if you have bath accessories, etc. Come with all your (((((((I brightened up this whole misunderstanding (I can’t call it a vacation) the waiter Ivan, who tried to help us at least somehow)))) Thank him for this! If my friends even offer me here for free to come again, I do not agree! I returned in a terrible mood... here is such a no rest and service offered by Morevel in Tolokuni((((((((((
Translated automatically from Russian. View original
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