Rudeness and unprofessionalism

Written: 18 august 2018
Travel time: 16 — 17 august 2018
Your rating of this hotel:
4.0
from 10
Hotel ratings by criteria:
Rooms: 6.0
Service: 2.0
Cleanliness: 6.0
Food: 6.0
Amenities: 1.0
1. We came to Grandma's Garden for strategic planning - Wi-Fi just didn't work anywhere. It was impossible to work properly.
2. We ordered oatmeal with fruits from the menu for breakfast - they brought an empty oatmeal and could not explain why. Another breakfast - English - was brought without the beans indicated on the menu. Nothing has been replaced. They don’t give latte for breakfast - it’s not included: only americano with milk) They won’t bring an extra piece of bread either - it’s not allowed)
3. In the pool you need to RENT a towel for 15 UAH. This is the first time I see this, even though I travel a lot.
4. To come to the pool or for breakfast - you need to take a card at the reception) There was no other way.
5. On the good side - delicious steaks, decent rooms, and one single good, professional waiter (tall, dark young man, give him a raise, he's saving the place! ). But the rating of the place is 1, because it's total redneck.
Translated automatically from Russian. View original