Обслуживание в ресторане! Restaurant service!

We rested at the hotel for the May holidays (2010) I liked almost everything, but...
02.05. 2010 After an eight-hour excursion, we came to the Poirot restaurant for dinner. We made an order on the advice of the waiter Oksana (Trout with scallops and Veal with cherries). Within an hour, they forgot about us a little, although a third of the hall was occupied! ? when they finally brought the fish, it turned out that the scallops were not available. Moreover, the waiter did not warn us until we asked the question: "Where are the scallops? " (why was this particular dish recommended, and why do you have to pay full price for it? ). Veal waited after another 30 minutes. When asked to call the administrator, we were told that he would be there tomorrow. The evening was hopelessly ruined, as was the general impression of the restaurant, although the mood before the visit was excellent.
In general, the restaurant is good, the food is delicious, but the staff needs to be adjusted. And also the waiters should know what dishes the kitchen is able to cook in full according to the menu.