Плохо! Badly!

"Carnival" is a vivid example of how great ideas and undertakings of the owners can be broken by negligence and laziness of the staff.
We rest in the "Carnival" is not the first time, but this time was just awful!!!!
We usually pay for all accommodation in advance. (I DO NOT RECOMMEND TO DO THIS HERE SO YOU CAN LEAVE. THE MONEY WILL NOT BE RETURNED TO YOU).
The day before arrival, they call us and say that the floor in the house that we booked is rotten, because. they FINALLY looked at the shower, the problems we talked about back in our last visit - in the summer and reminded before booking, and begin to offer options. These options are opposite the bar, near the pavilions, i. e. anything to ruin your vacation. We went there for peace. This went on for half a day. And I, according to the employees of "Karnaval", just did not need to work at that time, or do anything at all. And the purpose was only to be nervous.

Finally, when I asked for a refund, we came to a more or less digestible consensus.
We were moved with a discount. We could not take this discount, because. have already paid for their stay in full. However, we were told we could use the money as we saw fit.
As a result, when we arrived, we were told that we could only use OUR money for certain procedures. I had to be nervous again until we found someone who could confirm that we had been promised something else. So, we were about to leave and asked again to return the money.
The money was not returned, but everyone promised again. They explained the procedure by which our money will be debited.
In the house where we were settled, the air conditioner rattled insanely. Like an ancient Soviet refrigerator. Sleeping was fun.
As a result, when we came to eat at the restaurant, it turned out that no one was aware that we had a deposit. It took about an hour to figure it out. The girl at the front desk didn't care at all. She, in her words, called some woman - her boss. She, of course, is a star and a queen. Everyone is busy. Nobody has time to do anything. In general, since it was in the evening, my wife and I caught a cold.
Beds and linen are not changed. Only after the scandal. Always like this.
Even more fun was the day of departure.
I asked the girl at the front desk to open the entrance for us in order to drive up to the house and pick up our things. She called the watchman something... And that's all.
I lost 30 minutes, because I had to run several times to check in. Nobody opened the entrance. The girl each time looked at me in surprise: "How did they not open it? " I tell her: "Look. Check. You can see everything from the window! "
Strozh, following the results, was playing on the phone.
In general, you are going to Carnival not to rest, but to overcome difficulties.
I think the owners should take care of the staff.
The "Carnival" has an indisputable plus - it is nearby.
But with such an attitude, it is cheaper and safer to go abroad. There, in any case, they value the client.